Bilingual Customer Service Representative

Established Farmers Insurance Agency seeking Bilingual Customer Service Representative. Due to continued growth and success, we are looking to expand our already stellar team. Come join our office that offers a unique and rewarding career with access to phenomenal benefits on Health Insurance, and the opportunity for upward advancement!

Note: A large percentage of our existing Book of Business are Spanish-only speaking clients. Any candidate that applies for this position should be able to communicate with them fluently.

Note: Texas Property & Casualty Insurance License is required. If you do not have an active P&C License, you'll need to obtain that prior to starting the job.

What our Agency offers:

• Competitive wages
• Quarterly Bonuses if agency meets sales goals
• Access to Health Insurance (50/50 cost-split)
• Career Development Plan (including assistance with attaining proper Texas Insurance Licenses)
• Paid vacations after 1 year of employment
• The opportunity for upward advancement and increased compensation

THIS IS A FULL-TIME POSITION THAT IS READY TO BE FILLED IMMEDIATELY

Salary Range: $38000.00 - $50000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Responsibilities

• Deliver top-flight customer service
• Professionally answer and direct incoming calls
• Contact existing clients to schedule policy review appointments with Agents
• Contact potential clients to schedule sales meetings for Agents
• Manage social media accounts and web pages
• Help maintain overall organization of the office
• Enter, file, and manage account information in computer system
• Process and handle client payments

• Brings with them an upbeat, positive and enthusiastic attitude
• Is goal-oriented, and strives to go "above and beyond"
• Is professional, polite & personable
• Will provide exceptional customer service to our new and existing clients
• Possess excellent organizational skills with proficiency to multi-task, follow-through and follow-up
• Operates well in a fast-paced work environment
• Possesses excellent communication skills; both verbal and written
• Possesses proficient computer/math skills
• Has a strong attention to detail
• Is proactive, self-disciplined and can prioritize duties
• Possesses strong understanding of Social Media, and can create unique/engaging content
• Is comfortable working with a small team and independently
• Can handle a variety of reception and data processing duties while providing administrative support for our team
• Has reliable transportation to and from work
• Has a High School diploma (or equivalent)