Bilingual (French/English) Customer Service Representative
TRC Talent Solutions is hiring Customer Service Representatives to support a 24/7 emergency response center handling critical inbound calls and dispatch coordination.
Location: Dunwoody, GA | Fully On-Site
Pay: $21+ Shift Differentials + Overtime Opportunities
Schedule: Flexible Schedule Required | 1st, 2nd & 3rd Shift Availability including Holidays
What You’ll Be Doing
Answer high-volume inbound emergency calls from elevator systems
Gather accurate caller location and emergency details quickly and professionally
Dispatch the appropriate response teams based on the situation
Provide clear updates and information to customers regarding service requests
Maintain detailed and accurate documentation in company systems
Deliver professional, compassionate customer service on every interaction
Meet performance goals related to call quality, accuracy, and response time
What We’re Looking For
2+ years of customer service or call center experience
Bilingual English/French required.
Strong phone communication and multitasking skills
Ability to remain calm and focused in emergency situations
Strong data entry and computer skills
Minimum typing speed of 30 WPM required
Flexible availability including weekends and holidays required
Preferred Qualifications
If you’re dependable, professional, and ready to work in a KPI driven customer service role, apply today with TRC Talent Solutions!
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.