Bilingual Customer Service Advocate II

Lancesoft

Columbia, SC

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JOB DETAILS

SALARY

$20

SKILLS

Corporate Policies, Customer Relations, Customer Support/Service, Identify Issues, Multilingual, Operations, Problem Solving Skills, Process Improvement, Record Keeping, Spanish Language, Staff Training, Telephone Skills, Time Management

LOCATION

Columbia, SC

POSTED

27 days ago

Bilingual Customer Service Advocate II

MUST BE BILINGUAL - SPANISH
MAX PAYRATE - $20.00/HR
CONTRACT TO HIRE 100% ONSITE
TRAINING - MONDAY-FRIDAY, 8AM-4: 30PM AFTER TRAINING SCHEDULE WILL BE MONDAY-FRIDAY, 11: 30AM-8PM

Job Summary:

Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquires may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
•60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
•15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
•10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
•10% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
•5% Assist with the training of new employees and cross training of coworkers.

Skills and Abilities:
•Answers telephones
•Diagnoses problems
•Explains benefits, procedures, etc
•Informs stakeholders
•Listens actively
•Understands a second language

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/