Bilingual Customer Care Representative

We are seeking a Bilingual Customer Care Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.  The hourly pay for this position is $20.00.  For bilingual (Spanish/English) skillset, the hourly pay is $21.50.  We offer bonuses & benefits.  This is a hybrid position (one week onsite in Westfield with three weeks remote).

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:
•\tComprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
•\tAccess to several fitness, restaurant, retail (and more!) discounts through our employee portal.
•\tCustomized training programs to help you advance your career.
•\tEmployee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
•\tEducational Reimbursement.
•\tCarrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.