Now Hiring: Bilingual Collections Supervisor, In-House Furniture Financing
$55,000-$60,000 base plus team performance bonus | Full time | 3925 W Adams St, Suite 1, Phoenix, AZ 85009
Del Sol Furniture finances our own customers through our in-house lending company. We are looking for an experienced bilingual collector who is ready to lead: carry your own accounts, coach a small team, make decisions on the floor, and own the team’s daily results. You report directly to our collections manager.
What You Will Earn
- $55,000-$60,000 base, depending on experience
- Monthly bonus tied to total team collections. Realistic total earnings of $65,000-$70,000.
- Health, dental, vision and life insurance
- Paid vacation, holidays and sick time
- Generous employee discount
Your Schedule
- Tuesday through Saturday, 9:00 AM to 6:00 PM Arizona time, including a 1-hour lunch
- Saturdays are required. You lead the team on our busiest calling day.
- In person at our Phoenix office, 3925 W Adams St, Suite 1
What You Will Do
- Coach and support a small team of full-time and part-time collectors
- Run daily priorities: accounts, follow-ups, and escalations
- Review calls and account notes for quality and policy compliance
- Track team numbers and step in early when someone falls behind
- Train new collectors on our process and systems
- Handle escalated customers and make day-to-day calls on payment arrangements within company guidelines
- Work your own portfolio of past-due accounts in English and Spanish
- Bring ideas to improve scripts, processes, and reporting
Who We Are Looking For
- Fluent in English and Spanish. This is required.
- 3+ years in collections, loan servicing, or accounts receivable
- A record of top performance. Tell us your numbers when you apply.
- Experience leading, training, or coaching others, formally or informally
- Calm under pressure, firm without being aggressive
- Organized and comfortable with numbers and reports
En Español
Estamos contratando un supervisor de cobranza bilingüe con experiencia. Vas a cobrar tus propias cuentas y guiar a un equipo pequeño de cobradores. $55,000-$60,000 de salario base más bono por resultados del equipo, con beneficios completos. Horario de martes a sábado. Si hablas inglés y español con fluidez y estás listo para liderar, aplica hoy.
Why Del Sol
- Locally owned and family operated in Phoenix since 1997
- In-house lending: you work for the company that made the loan, not a debt buyer
- Flat structure. Leadership is accessible and decisions get made fast.
Our Core Values
- Integrity: Do the right thing, always.
- Teaming: Set aside ego for the good of the team.
- Excellence: Be your best, every day.
- Kaizen: Never stop improving.
- Perseverance: Finish what you start, even when it’s hard.
- Awesomeness: Enjoy your work and make it enjoyable for others.
Del Sol Furniture is proud to be an Equal Opportunity Employer.
We currently have 4 beautiful showrooms, and we’re big enough to compete against the “big box stores” yet small enough to provide that white glove service that customers demand and expect in Phoenix!
You'll be working with a merry group of people with friendly leadership and fun personalities. If you’re interested in job growth, we have it!
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