Family Planning Services of Lorain County is seeking an experienced bilingual Clinical Manager to lead daily clinical operations and support the delivery of high-quality, compassionate, and culturally responsive patient care. The ideal candidate is fluent in English and Spanish and brings strong clinical judgment, leadership, organization, and communication skills.

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off

About the Position

Family Planning Services of Lorain County is seeking an experienced bilingual Clinical Manager to lead daily clinical operations and support the delivery of high-quality, compassionate, and culturally responsive patient care. The ideal candidate is fluent in English and Spanish and brings strong clinical judgment, leadership, organization, and communication skills.

Key Responsibilities

·      Oversee daily clinical operations, workflow, staffing, and scheduling.


·      Supervise, support, and mentor clinical staff.


·      Coordinate patient care and help ensure quality standards are consistently maintained.


·      Develop, implement, and maintain clinical policies, procedures, and best practices.


·      Monitor staff performance, productivity, documentation, and compliance.


·      Assist with hiring, training, and onboarding clinical team members.


·      Ensure accurate and timely documentation and medical record management.


·      Communicate effectively and respectfully with English- and Spanish-speaking patients and families.


·      Collaborate with healthcare providers, administrative staff, and organizational leadership.


·      Respond to patient concerns and help maintain a positive, respectful patient experience.


·      Ensure compliance with applicable healthcare regulations and organizational policies.


·      Support Breast and Cervical Cancer Program (BCCP) processes, laboratory logs and maintenance, and pharmacy ordering, as applicable.

Required Qualifications

·      Fluency in English and Spanish.


·      Current Certified Medical Assistant (CMA) credential.


·      Experience using electronic medical record (EMR) systems.


·      Strong leadership, communication, problem-solving, organizational, and time-management skills.


·      Ability to work effectively in a fast-paced clinical environment.


·      A compassionate, professional, dependable, and team-oriented approach.

Preferred Qualifications

·      Previous clinical leadership or management experience.


·      Experience with the Breast and Cervical Cancer Program (BCCP), laboratory logs, laboratory maintenance, or pharmacy ordering.

What We Offer

·      Competitive compensation.


·      Paid sick leave.


·      Personal time.


·      Vacation benefits after one year of employment.


·      Health insurance.


·      Retirement benefits.


·      Professional development opportunities.


·      A supportive, collaborative work environment.

How to Apply

Apply through Indeed and include a current resume. A brief cover letter describing your clinical leadership experience and bilingual communication skills is encouraged.



Equal Opportunity Statement


Family Planning Services of Lorain County is an equal opportunity employer. We value a diverse workforce and consider qualified applicants without regard to legally protected characteristics.