Family First Health is seeking a Bilingual Cashier for our new pharmacy at our George Street, York location. Candidates should be computer proficient and have the ability to learn medical/pharmacy terminology. As a Bilingual Cashier at Family First Health, you should have a positive and outgoing personality with excellent customer service skills and strong organizational skills.
This position is more than just a job, it's an opportunity to learn and grow with a terrific team. We're dedicated to offering trustworthy medical services and care. The Bilingual Cashier position will play a large role in that. If this sounds a like a good fit, we would love to hear from you.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Receives payment by cash, check, credit cards, vouchers, or automatic debits.
- Issues receipts, refunds, credits, or change due to customers.
- Greets customers entering establishments.
- Maintains clean and orderly checkout areas.
- Establishes or identifies prices of goods, services or admission, and tabulates bills using calculators, cash registers, or optical price scanners.
- Handles customer concerns and complaints professionally and courteously, engaging leadership as needed.
- Answers customers' questions and provides information on procedures or polices
- Keeps accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
- Exchanges money, credit, and makes change for customers.
- Reconciles 3rd party payment and accounts.
- Works with the billing department to balance account(s).
- Receives written prescription or refill requests and verifies the information is complete and accurate.
- Answers telephones and responds to questions or requests.
- Assists customers by answering simple questions, locating items or referring them to the pharmacist for medication information.
- Completes training requirements to stay up-to-date on policies and procedures for the 340B drug program, as well as any drug assistance programs in which the pharmacy participates.
- Follows all policies and procedures related to the 340B drug program, as well as any drug assistance programs in which the pharmacy participates.
- Assists in training new employees, as needed.
KNOWLEDGE/SKILLS/ABILITIES
- High School Diploma or GED, or any equivalent combination of training and experience.
- Bilingual (English/Spanish) preferred.
- Previous experience as a pharmacy cashier preferred.
- Ability to communicate fluently in English, verbally and in writing, to perform the essential functions of the position, including communicating with patients, providers, and staff; accurately documenting information in the electronic health record; and interpreting written and verbal communications
- Ability to manage cash transactions accurately and efficiently, including processing payments, giving change, and ensuring correct cash drawer balances
- Ability to quickly grasp and adapt to new procedures, technologies, and company policies
- Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary to perform essential job functions
- Excellent customer service skills & phone etiquette
- Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
- Ability to work independently and within a multidisciplinary team
- Ability to work in, and respond appropriately to a demanding environment and multitask effectively
- Ability to appropriately handle sensitive and confidential information
- Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
- Ability to work efficiently and accurately with strong attention to detail
- Ability to establish and maintain effective working relationships with patients, employees, volunteers, and the public
- Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
- Ability to adhere to all Family First Health's policies, processes, and procedures, including Code of Conduct.
- Ability to articulate and advocate Family First Health's mission and values
EMPLOYEE BENEFITS
- 3 Weeks of Accrued Paid Vacation accrued per year
- 9 Days Accrued Paid Sick Leave Time accrued per year
- 4 Personal Days provided per calendar year
- No Late Evenings or Weekend Hours
- Paid Time Off on Holidays
- Health, Dental, & Vision Insurance Plans
- Short/Long Term Disability and Life Insurance
- 403(b) Retirement Plan
- Tuition Reimbursement Opportunities
- Attention to work-life balance
- Opportunity for growth and advancement
- And More!