Bilingual Case Manager III (Senior Subsidy Program)

Catholic Charities Housing Support Services “To provide individual and crisis intervention counseling and services to program clients in order to ensure opportunity for clients to maintain their housing.  To implement and deliver all aspects of peer support and to assist program participants in achieving short- and long-term goals.”

Salary: $ 34.89-$35.41

Location: Onsite 5 days a week

The Case Manager will be responsible for core housing case management, benefits advocacy, support services for physical and mental health – acute/chronic, and problem solving. Provide assistance to people accessing other applicable housing opportunities.  Assist clients in maintaining or increasing their housing stabilization.

Working to assess the Participants needs, by providing immediate services, personal goals, and services plans. This position will work with Participants around self-sufficiency, and how to maintain independence and prevent homelessness. Through the program, clients may receive case management referrals to community support and counseling.

The Case Manager provides advocacy and referral services as needed to Participants, and where possible, assist with maintaining housing.

• Caseload portfolio assignment up to 35-40 clients
• Provide comprehensive screening and assessment of clients and services needed.
• Develop person centered care plans: provide counseling, monitoring and care plan changes as necessary.
• Arrange for services to meet the client’s needs as documented in the care plan to address the immediate and long-term needs of clients.
• Provide practical support, education and assistance to tenants in addressing immediate needs related to achieving stability and life management skills, with a minimum of monthly client contact.
• Coordinate with the Catholic Charities CYO programs and community agencies to ensure communication and quality service to the clients.
• Provide on-going support including but not limited to the following: information and referral for services, client contact, and assist in meeting the goals of the client’s service plan.
• Comply with program policies and procedures to protect client and caregiver interests and facilitate the smooth operation of the program.
• Maintain accurate, current, and complete client files and complete all required data collection forms and reports. Maintain appropriate records for monthly reports.
• Data entry into CARES Systems and completion of monthly reports.
• Participate in staff meetings, client peer reviews, in-services and other training as required.
• Coordinate contact with collaborative agencies as needed to identify any client issues that might result in an improved or destabilize a housing and to conduct an appropriate intervention as required
• Interface with other agencies and departments to ensure appropriate client compliance with Program requirements.
• Other duties as assigned
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• BA degree and one year of experience preferred or AA degree and three years related experience. (Equivalent education and experience demonstrating the ability to perform the job may be considered.)
• Two years experience providing client case management services with the housing insecure population and/or service programs preferred.

Knowledge, Skills & Abilities:

• Excellent interpersonal and communication skills.
• Knowledge of San Francisco County social services networks.
• Sensitivity to, and possess a knowledge of services for seniors and adults with disabilities, homelessness/unstable housing, substance use disorders, and associated Healthcare [physical and mental health – acute/chronic] issues.
• Certified or familarity with HCV/Housing Quality Standards.
• Interacting with persons from various social, cultural, economic, and educational backgrounds for the purpose of stabilizing or improving housing situations.
• Bilingual in Spanish, Tagalog, Mandarin/Chinese, or other language preferred.
• Functional knowledge of Microsoft Office Products.
• Ability to perform duties with minimum supervision.
• Ability to communicate clearly in both verbal and written forms.
• Promote a positive professional and organizational image in the community.
• Sensitivity to seniors and people with disabilities and their needs.
• Knowledge of mandatory reporting requirements for people working with ageing adults.
• Sensitivity in handling complex/confidential information.
• Ability to work under pressure.
• Ability to work as a member of a team.
• Valid CA Driver’s License and personal car preferred

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:

Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

Is responsible for accurate and timely submission of case records.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
• Frequent lifting, pushing, and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is required for this position.

If, driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)             

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally exposed to outside weather conditions.
• Noise level in work environment is usually moderate.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self-harm and violence.
• The worker is occasionally exposed to cleaning products.
• The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
• The worker is occasionally exposed to latex, bleach solution, cigarette smoke, and animals for pet therapy projects.
• The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, gases or poor ventilation.
• The worker is subject to noise: Noise level in work environment can be moderate to excessive.
• The worker is subject to outside environmental conditions: No effective protection from weather.
• The work environment includes traveling using various modes of transportation.

• Noise level in work environment varies depending on daily activities
• The work environment includes traveling using various modes of transportation.