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Bilingual Care Coordination Associate

HealthCare Access Maryland

  • Baltimore, Maryland
  • 1 day ago

    Highlights

    The Bilingual Care Coordination Associate provides culturally competent services to the immigrant population of Baltimore City to include education and connection to health benefits, assistance with addressing barriers to healthcare and linkage to the Managed Care Organization, Primary Care Provider and/or Specialty care. About HealthCare Access Maryland (HCAM): HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination.

    Numbers & Facts

    LocationBaltimore, Maryland
    Websitehttps://www.healthcareaccessmaryland.org

    Description

    About HealthCare Access Maryland (HCAM):

    HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health.

     
    Job Summary

    The Bilingual Care Coordination Associate provides culturally competent services to the immigrant population of Baltimore City to include education and connection to health benefits, assistance with addressing barriers to healthcare and linkage to the Managed Care Organization, Primary Care Provider and/or Specialty care.
     
    Duties and Responsibilities
     
    The primary responsibilities of this position are:
     
    Care Coordination Services
    • Educate clients on access to low-cost/ no-cost health care services in Baltimore City if ineligible for MA Programs.
    • Home and telephone assessments conducted to provide linkage and coordination to primary care, dental care, specialty care, preventive health screenings, lead screenings, immunizations and mental health services.
    • Education about Maryland Medical Program benefits provided for eligible clients and potentially eligible clients.
    • Assistance with the removal of barriers to healthcare including housing, addiction treatment, domestic violence services, Energy Assistance, emergency funds, Medical Assistance Transportation
    • Conduct home visits within the guidelines of the Standard Operating Procedures.
     
    Documentation
    • Carry an average caseload of 20 clients
    • Close cases within 10 days for Pre-natal Risk Assessment (PRA) referrals and within 30 days for Local Health Service Request (LHSR), 1184, Post-Partum/Infant and Maternal referral (PIMR).
    • Document and close cases as defined within the Standard Operating Procedures.
     
    Community Outreach
    • Outreach provided to the general and/or migrant population in Baltimore City, providing culturally competent services.
    • Collaboration with Baltimore City Public Schools to ensure that every eligible student has access to health care via the Maryland Children’s Health Program.
     
    Human Resources
    • Timely and accurately submit timesheet
    • Attend and complete all required trainings
    Additional duties and responsibilities:
    • Additional duties as assigned.
    QUALIFICATIONS:
    Education, Experience, Certifications and Licensures:
    • High School Diploma or GED with significant human services experience. Bachelor’s degree in a Human Services field is preferred.
    • 2 years of experience working in an administrative support capacity with a multidisciplinary team. Experience working within substance abuse recovery population preferred.
    • Ability to speak, read and write in Spanish.
    • Reliable transportation required.
    • Community Health Worker Certification (preferred)
     
     
    KNOWLEDGE, SKILLS & ABILITIES
     
    • Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365).
    • Organizational skills with the ability to meet a demanding workload
    • Detail oriented to complete requirements of files and contract compliance.
    • Sensitivity to cultural and socioeconomic characteristics of population served.
    • We practice the “Housing First” philosophy. Knowledge is preferred, support is required.
    • Excellent oral and written interpersonal and communication skills required
    • Problem solving skills
    • Proven ability to work efficiently and meet deadlines
     
    PHYSICAL REQUIREMENTS
     
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
     
    SAFETY & HEALTH RESPONSIBILITIES
     
    HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.
     
    With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.
     
     
    WORK ENVIRONMENT
     
    While performing the duties of this job, the employee is exposed to both indoor and outdoor conditions. The employee will be subject to noise.
    OUR CULTURE 
     

    Compensation

    In compliance with Maryland's wage transparency requirements, the compensation for this role has been included in the posting. Additionally, the benefits package includes vacation, sick, personal, and mental health leave, a 401k retirement plan with employer match, medical, dental, life, short-term and long-term disability insurance, company-paid life insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and a voluntary emergency savings fund with employer match.

    EEO Statement

    HealthCare Access Maryland provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. HealthCare Access Maryland takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.

    Safety & Health Responsibilities:

    HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

    With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.

    PHYSICAL REQUIREMENTS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust

     
     
     

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