Bilingual Call Center Representative

Are you fluent in Spanish and English? Penske Automotive Group wants YOU to join our team as a Call Center Representative! No experience? No problem! We provide comprehensive training to set you up for success. Join our Business Development Center (BDC) and handle outbound service calls for our dealerships in Florida. Don't miss this opportunity to kick-start your career with us -- apply now!

JOIN OUR TEAM

As a Bilingual Call Center Representative, you will answer incoming service calls, record, and relay basic vehicle information, offer price quote ranges for services requested, schedule appointments, answer basic maintenance questions, make outbound confirmation calls, and connect customers with service advisors.

WHAT WE HAVE TO OFFER

• Hourly rate plus the opportunity to earn extra in performance-based bonuses.
• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For.
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Bilingual in Spanish and English is required.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

APPLY WITH US!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. All applicants must possess a valid driver's license and have a good driving record.

Competencies

• Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or other means of communication.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to interact well with others and be a positive influence on employee morale throughout the organization

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.

This position may involve long periods of sitting

This position involves repetitive motion.

This position requires the ability to climb stairs and may be required to stoop and kneel infrequently

This position requires the ability to hear and talk

This position is primarily located in an office environment, with heating and air conditioning but the position requires the ability to meet with customers outside and may be subject to extreme cold or heat for short periods of time

Position Type/Expected Hours of Work

Work evening, weekend, and holiday work hours as required.

Required Education and Experience

High school diploma or the equivalent and one year related experience; equivalent combination of education and experience.

Preferred Education and Experience

Associate's degree (A. A.) or equivalent; or one to two years of related experience and/or training; or equivalent combination of education and experience.

Summary/Objective

The BDC Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email, or social media as assigned.

Essential Functions

• Training is 3-4 weeks long
• Training includes shadowing, mock calls, legal training, how to use computer systems, and how to schedule service appointments
• Respond to inbound appointment inquiries by phone, text message, and email
• Reschedules missed appointments
• Book appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
• Assists with answering customer inquiries and problems by routing customers to the contact and or service department
• Calls take about 2-3 minutes (after training period)
• About 75 Inbound calls daily
• Understand the terminology of the automobile business and keep abreast of technology changes
• Understand the manufacturer's requirements and policies for assigned brands
• Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break, or departure from work for personal reasons
• Follows the Company Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance in accordance with company policy
• Attends pertinent training and stays current with the sales department concerns and sales techniques
• Attends company meetings as required
• Other duties as assigned

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