Bilingual Call Center Representative (Fort Worth, TX)

Paladin Consulting is currently hiring a Bilingual Call Center Representative to join our team working onsite at our client's office located in Fort Worth, TX. 

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Bilingual Call Center Representative
Work Location: Fort Worth, TX 
Duration: 6 month contract 
Education/Experience Required: Six (6) months experience in a Call Center Environment or Medical setting, or three (3) months as a CCHP call center contractor; Bilingual (English/Spanish).

Role Overview: 

• Deliver prompt and courteous service to Health Plan Members and Providers in a dynamic call center environment.
• Address inquiries efficiently, either directly or by coordinating with other team members to ensure comprehensive support for Members and Providers.
• Resolve issues by gathering all pertinent information on complaints or grievances, documenting them accurately, and collaborating with relevant departments to ensure timely resolution.
• Update and maintain Member accounts with accurate information and document all interactions in the core system to track and analyze data trends.
• Demonstrate cultural sensitivity and arrange interpreters for non-English speaking Members when necessary.
• Meet customer service performance metrics and maintain high standards of service, ensuring effective communication without interruptions.
• Educate Members on program complexities, providing clear guidance and supporting renewal requirements.
• Handle call center functions related to benefits, eligibility, and Member updates, enhancing customer experience through effective communication and problem-solving.
• Adhere to departmental policies, procedures, and confidentiality standards.

Preferred Skills & Experience: 

• Strong verbal, communication, and grammatical skills.
• Familiarity with medical terminology.
• Proficiency in Microsoft Outlook, Excel, Word, and Internet Explorer.
• Ability to prioritize tasks and meet deadlines efficiently.

For more information or to explore other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer.