Bilingual Call Center Agent ( Spanish/English) - National Bank

Compensation$18.00/hour starting wage for bilingual collectorsCommission opportunity in addition to base pay$150 sign-on bonus after 60 days of employmentPaid trainingPerformance-based earning potentialOur compensation structure is built for collectors, by collectors, giving strong performers the opportunity to increase their earnings through commission. Bilingual Debt Collector – English/SpanishBuffalo, NY | Full-Time | $18.00/Hour + CommissionCapital Management Services (CMS) is expanding our third-party collections team and is looking for motivated, results-driven Bilingual Debt Collectors who are fluent in both English and Spanish.

 Bilingual Debt Collector – English/SpanishBuffalo, NY | Full-Time | $18.00/Hour + CommissionCapital Management Services (CMS) is expanding our third-party collections team and is looking for motivated, results-driven Bilingual Debt Collectors who are fluent in both English and Spanish.This is a performance-driven collections position where you will communicate with consumers regarding delinquent accounts, negotiate payment solutions, and work to resolve outstanding balances.We are looking for people who are confident communicators, comfortable discussing financial obligations, and motivated by individual performance and earning potential.What You'll DoAs a Bilingual Debt Collector, you will:Make outbound calls regarding delinquent accountsHandle inbound calls from consumers in both English and SpanishDiscuss outstanding balances and available resolution optionsNegotiate payments and payment arrangements within established guidelinesAsk effective questions to understand the consumer's situation and identify appropriate solutionsOvercome objections and work toward account resolutionSecure payment commitments and accurately document arrangementsProcess payments in accordance with established proceduresMaintain accurate and detailed account notesFollow up on payment commitments and assigned accountsWork efficiently in a fast-paced, goal-oriented call center environmentMeet individual collection, productivity, and quality expectationsMaintain professionalism during challenging financial conversationsFollow all company policies, client requirements, and applicable collection regulationsWhat We're Looking ForBilingual English/Spanish requiredPrevious third-party collections experience preferred, but not requiredCall center, sales, financial services, or customer service experience preferredStrong negotiation and objection-handling skillsComfortable discussing outstanding balances and requesting paymentStrong communication and active-listening skillsGoal-oriented and motivated by measurable performanceAbility to remain professional during difficult conversationsStrong computer skills and ability to navigate multiple systemsDependable attendance and strong attention to detailCandidates with a background in sales or other performance-based environments are encouraged to apply even without previous collections experience.Compensation$18.00/hour starting wage for bilingual collectorsCommission opportunity in addition to base pay$150 sign-on bonus after 60 days of employmentPaid trainingPerformance-based earning potentialOur compensation structure is built for collectors, by collectors, giving strong performers the opportunity to increase their earnings through commission.Training & ScheduleTraining Start Date: September 21, 2026Paid trainingFull-time positionIn-person work environmentBuffalo, NYBenefitsMedical, Dental, and Vision insurance401(k)Paid Time Off (PTO)Paid trainingEmployee referral opportunitiesCareer developmentAdvancement opportunitiesBuild a Career in CollectionsWith more than 20 years of experience in the Buffalo area, Capital Management Services provides collectors with the training, technology, account inventory, and support needed to succeed.If you are bilingual in English and Spanish, comfortable negotiating payment solutions, and motivated by performance and earning potential, we want to hear from you.Apply today for our September 21, 2026 training class.Job Type: Full-TimeWork Location: In Person#ZR