Bilingual Business Analyst

AXS is a company whose core values reflect a culture that celebrates individual differences, collective achievements, and respect of one another. We start small and are never afraid to try (Be The Spark). We believe open, honest, and proactive communication builds trust and empowers us to be our best (Make it Personal). We handle our problems constructively and together (Be Real). We go above and beyond to build something truly special and lasting (Bring Your ‘A’ Game). Most importantly, we celebrate and communicate our success by recognizing each other across all teams and levels of our organization (Pat The Back).

Our culture is a representation of who we are now, and whom we aspire to be in the future. If you are looking for a fast-paced environment where collaboration, accountability and visibility enable you to make a difference every day, then AXS may be a perfect match.

AXS is looking for a talented and highly motivated professional to join our technology team as Bilingual Business Analyst. In this role, you will provide internal/external user support for our custom-built enterprise ticketing platform. You'll investigating root cause of software issues to figure out the best solution. If you share our passion for building great internet products, want to take on significant responsibility that will directly grow our business, and are able to work well both individually and as a team player, we want to hear from you!

What you’ll be doing:

• Eliciting, compiling, and delivering detailed product requirements to all internal functional groups required to produce a working product. 
• Responsible for discovering, synthesizing, and analyzing information from a variety of sources to ensure product requirements align with  overall company priorities.
• Identifying and managing solutions for systemic software bugs and discrepancies.
• Drive segmentation and A/B test features to maximize user satisfaction and performance.
• Analytics and more analytics….you will be responsible to review, analyze, and make recommendations based on data analytics.
• Performing user acceptance testing. 
• Monitoring deliverables and ensuring timely completion of projects. 
• Serving as a liaison between business stakeholders and the technology team. 

Skills and experience we’re seeking:

• Fluent in Japanese in written and verbal capacities.
• Bachelor of degree in business, or related field or and MBA.
• Minimum 4 years of experience in business analysis, product management, applications/software development, or ERP systems support.
• Proven success in building products that are scalable and flexible.
• Excellence in problem solving, troubleshooting, and critical thinking.
• Strong analytical and problem-solving skills.
• Knowledge of iterative software development frameworks.
• Ability to stay organized in a highly demanding environment.
• Experience with using ticketing systems such as JIRA, Trello, etc.
• Excellent documentation skills.
• Experience in drafting requirements and delivering software solutions.
• Exemplary customer service skills across various levels of an organization.
• Ability to travel as needed.

And you’ll really get our attention if you have:

• Ticketing / sports and live entertainment experience.
• Experience synthesizing key learnings from research, user data and competitive benchmarks. 
• Direct web development coding experience. 
• Advance technical skills.

Headquartered in Los Angeles, California, AXS is a leading ticketing, data, and marketing solutions provider in the US, UK and Europe. The company and its solutions empower more than 200 clients – teams, arenas, theaters, clubs and colleges – to turn data into action, maximize the value of all their events and create joy for fans. AXS is an enterprise event technology platform that services venues, promoters and sports teams; providing fans the opportunity to purchase tickets directly from their favorite venues via a user-friendly ticketing interface. AXS serves all phases of the event life-cycle beyond just ticketing, through its consumer facing website, AXS.com and the AXS App. To learn more about the company and our employment opportunities, please visit us at www.axs.com