Bilingual Assistant Mananger (Spanish)

Bilingual Resident Relations Specialist / Assistant Property Manager

BG Staffing | Cheverly, MD 20785

Pay Rate: $23.00 per Hour

Schedule: Monday - Friday | 8:00 AM - 5:00 PM

BG Staffing is seeking an experienced Bilingual Resident Relations Specialist / Assistant Property Manager to join a thriving multifamily community in Cheverly, MD. This is an exciting opportunity for a customer-focused property management professional who is passionate about resident satisfaction, community operations, and creating positive experiences for residents and prospects alike.

We are looking for a bilingual professional who is fluent in both English and Spanish, has previous apartment industry experience, and can effectively support daily property operations while serving as a key resource for residents, management, and maintenance teams.

Position Overview

As the Bilingual Resident Relations Specialist, you will serve as a primary point of contact for residents, assisting with leasing activities, resident communications, rent collection, maintenance coordination, and administrative functions. This role requires strong organizational skills, excellent customer service, and the ability to build positive relationships within the community.

The ideal candidate will have previous experience as an Assistant Property Manager, strong knowledge of property management software, and the ability to communicate professionally in both English and Spanish.

Key Responsibilities

• Assist the Property Manager with daily community operations
• Manage leasing activities, lease renewals, rent collection, and resident relations
• Support occupancy goals through marketing and resident retention efforts
• Maintain accurate resident files and property documentation
• Ensure compliance with Fair Housing regulations, company policies, and community standards
• Greet residents, guests, and vendors professionally in person and over the phone
• Resolve resident concerns using strong customer service and problem-solving skills
• Communicate regularly with the Maintenance Supervisor and Property Manager regarding service requests
• Document and process maintenance requests to ensure timely completion
• Enter and manage resident information, rent payments, reports, and maintenance requests within Yardi and other property management systems
• Coordinate contractor access and maintain key logs as required
• Schedule and track extermination services, resident notifications, and related documentation
• Conduct follow-up calls and emails to ensure resident satisfaction and quality service
• Assist with resident events and community engagement activities
• Manage incoming mail, correspondence, and administrative support functions
• Immediately report and coordinate responses to emergency maintenance situations

Qualifications

• Previous experience as an Assistant Property Manager required
• Multifamily housing experience strongly preferred
• Bilingual in English and Spanish required
• Strong verbal and written communication skills in both languages
• Experience handling resident relations and customer service issues
• Working knowledge of Yardi and other property management software required
• Knowledge of leasing, renewals, rent collections, and resident retention strategies
• Understanding of Fair Housing laws and compliance requirements
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and administrative skills
• Professional demeanor with exceptional customer service abilities
• Reliable attendance and strong attention to detail

Why Join BG Staffing?

• Competitive pay at $23.00 per hour
• Consistent Monday through Friday, 8:00 AM - 5:00 PM schedule
• Weekly pay
• Opportunity to work with a respected multifamily housing community
• Develop your career with one of the nation's leading apartment staffing firms
• Collaborative and professional work environment
• Potential for long-term and permanent employment opportunities

If you are a bilingual property management professional who enjoys helping residents, supporting community operations, and delivering exceptional customer service, we would love to hear from you.

Apply today with BG Staffing and take the next step in your multifamily housing career as a Bilingual Resident Relations Specialist in Cheverly, MD!

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BG Staffing is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. BG Staffing uses artificial intelligence (AI) and other automated decision-support tools to assist in the recruiting and hiring process. See https://www.bgsf.com/ai-notice for more details.