Highlights
While performing the duties of this job, the employee is regularly required to stand, walk, use of hands and fingers, handle, or feel, reach above head with hands and arms, lift, push, climb, stoop, kneel, crouch, and/or crawl, pull, talk and hear. ABOUT YOU: The Bike Technician Manager's job is to meet the Tech Plan for their department while delivering a high level customer service experience that builds trust and rapport with riders.
Numbers & Facts
| Location | Berkeley, CA |
| Industry | Retail |
| Salary | $26–$30 Per Hour |
| Company Size | 100 to 499 employees |
| Website | http://www.mikesbikes.com |
Description
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Job Type
Full-time
Description
Join the Mike's Bikes Crew as a Bicycle Tech Manager.
Mike's Bikes is a community focused bike shop with with an international reach. We pride ourselves on providing exceptional hospitality to our neighbors while also being a leading partner to the largest global brands. We are hiring friendly and enthusiastic Sales Advisors to connect with customers and share their love of cycling. If you're driven to make people's lives better and want to do it through your love for bikes, we want to hear from you.
ABOUT YOU:
The Bike Technician Manager's job is to meet the Tech Plan for their department while delivering a high level customer service experience that builds trust and rapport with riders.
Mike's Bikes' Technicians are known for their cutting-edge knowledge and expertise in the cycling community. We pride ourselves in offering honest and practical bike-related advice, and doing what is right by the customers. You will embody and have a solid understanding of Mike's Bikes' company values and safety programs to ensure everyone abides by them.
This position will be located at the Mike's Bikes Store in Berkeley, CA. Address is 1824 University Ave. Berkeley, CA 94703
WHAT DOES YOUR DAY JOB LOOK LIKE:
General
- Assist your General Manager with scheduling tech staff
- Assist buyers with the maintenance of product
- Conduct performance reviews of tech staff annually
Productivity
- Understand the Tech plan and achieve results
- Increase your productivity through effective booking and managing of staff
- Schedule appropriately to ensure proper coverage
- Work with and train your staff to help them grow their skillsets to hit shop goals
Customer Experience
- Ensure customers are greeted promptly at the service counter
- Make certain all estimates are accurate and clear for customers
- Confirm all bikes are ready when promised and make sure customers are properly notified
- Verify quality of repair work
- Execute our Rules of Customer Service to resolve all customer conflicts accordingly
Leadership
- Maintain a successful and productive staff by teaching, encouraging, and coaching
- Provide clear expectations and direction as well as give direct feedback for improvement
- Reward staff for excellent performance and correct negative behavior when needed
Procedures
- Properly execute all warranties and shipping procedures
- Manage your labor schedule according to company standards
- Keep department inventory tagged, organized, and accurate
- Maintain Standards of Cleanliness and Safety
WHAT YOU BRING TO THE TABLE:
- 3+ years of experience with race-level bicycle maintenance for a bike shop
- Great communication skills, problem solver, and has strong attention to details
- Strong organization skills and the ability to multitask
- Thoughtful leader and shows proper self-awareness skills
- High level knowledge of bicycle mechanics and the ability to resolve bike related issues in a timely manner
- Stay up to date on the latest bike trends and technology
- Ability to stand at a bike repair stand for an entire eight-hour work shift
- Ability to use hand tools with repetitive motions, including twisting, pushing, and pulling 100% of the time
- Must be able to work weekends as part of a regular schedule
PERKS
- Get paid to ride your bike!
- Medical and dental benefits for full-time employees
- Paid time off
- 401(k) plan with company matching
- Tools, training, and a team that's as passionate about bikes as you are
HOURLY RANGE: This compensation package will be dependent on experience, qualifications, industry experience and the interview with a potential range between $26 - $30 per hour. This position will also be eligible for a bonus based on the successful completion of performance goals.
Requirements
LANGUAGE SKILLS: Ability to read and comprehend and explain documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Effectively communicate, verbally and in writing, in English.
PHYSICAL DEMANDS FOR THE ROLE: The physical demands described here are representative of those that must be met by an employee to successfully perform the overall duties and responsibilities of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the overall duties and responsibilities. While performing the duties of this job, the employee is regularly required to stand, walk, use of hands and fingers, handle, or feel, reach above head with hands and arms, lift, push, climb, stoop, kneel, crouch, and/or crawl, pull, talk and hear. The ability to lift and/or move up to 30 pounds' solo and up to 50 pounds' shoulder to height repetitively throughout the day. Vision may be corrected within normal range. The noise level in the work environment is loud.
Salary Description
$26 - $30 per hour plus bi weekly bonus
About Company
Mike's Bikes was recently named a “Best Place to Work” by the NorthBay Business Journal and recognized as one of “America’s Best Bike Shops” by the National Bicycle Dealers Association. We push ourselves to be the best of the best and it starts with hiring the right people. Come and check out our award winning company culture and core values.
Mike's Bikes is a growing family of local bike shops operating throughout the San Francisco Bay Area and Sacramento Region, all with a singular purpose—to get more people on bikes. Our company culture is built around the bike—we're both consummate experts and enthusiastic evangelists, and we like to keep it all in perspective with a sense of humor too. Our environment is a place that values fresh ideas and creative thinking in addition to being fast-paced and demanding. Each of our twelve stores dominates its local market and we're now the largest local bike shop in America and the #1 dealer for Specialized. We're proud to have built what we believe is the best family of world-class bike shops you'll find anywhere!
Our staff members will tell you that Mike’s Bikes is a great place to work. We offer one of the most competitive compensation packages in our industry. Pay is based on experience and talent. We offer medical and dental benefits to full-time employees as well as a 401K plan with company matching, and paid vacation time. Mike's Bikes pays all of our employees 10 cents per mile to ride their bikes. Yes, really!
Working for Mike’s Bikes isn’t just a job at a bike shop--it is a career in the bicycle industry. Our employee development path allows for upward mobility from sales, tech, and management in our local shops to opportunities at our brand headquarters. All employees attend the 2-day Mike’s Bikes University to learn our culture, product, and processes—with group rides afterward. Other company-sponsored training includes brand-specific and fitting seminars as well as training to help match bikes perfectly with riders.
If you are open to new ideas and excited about participating in an environment where delivering an outstanding customer experience is our guiding principle, check us out. And if you're passionate about bicycles, you’ll fit right in!