Job Description:
Title: Bilingual Career Navigator
Classification: Non-Exempt
Salary: $45,000/year
Scope of Position
- To provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement
- Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving
- This position requires an organized individual who can efficiently handle several responsibilities simultaneously
Essential Functions
- Assist in the preparation of project reports as needed (participation, placement, etc.)
- Accurately complete required documentation for enrollment
- Work with government officials to ensure appropriate documentation is completed and received
- Create solutions to participant attendance problems
- Oversee participant activities and assist with workshop schedules
- Provide consistent and comprehensive case management and follow-up
- Provide individualized assessment of work
- Provide referrals to appropriate community service or social service agencies when needed
- Maintain organized database of clients and keep detailed documentation of all contacts with clients
- Coordinate participant retention services and accommodate participant work schedules
- Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
- Share information with appropriate staff and/or funding agencies. Maintain participant files as specified by contractor.
- Build a professional one-on-one working relationship with participants to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes assessment, individualized attention and coordination.
- Ensure participants follow through with planned activities as outlined in contract with funding agency
- Help ensure that positive outcomes and goals are met as required by contract
- Assist Career Resource Coordinator in the Career Resource Room
- Provide backup to Career Resource Coordinator, Welcome Staff, and Front Desk Staff
Education and Experience Requirements
- Ability to prioritize tasks and document visits and contacts
- Demonstrated telephone, computer and written communication skills
- Ability to maintain flexibility as needs of contract or contractor require
- College Degree or equivalent experience preferred
- Customer service experience required
- A working knowledge of MS Office
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.