Maintenance & Housekeeping Support – Job Description
Summary/Objective
The Maintenance & Housekeeping Support team member is responsible for maintaining the cleanliness, safety, and overall functionality of the hotel’s guest rooms, public areas, and back-of-house spaces. This role supports both maintenance operations and housekeeping functions to ensure a clean, well-maintained, and positive guest experience.
Essential Functions
Greet and assist guests in a courteous and professional manner.
Respond promptly to guest requests, concerns, and service needs.
Perform daily cleaning and upkeep of public areas, including lobbies, hallways, restrooms, breakfast areas, storage rooms, and exterior spaces.
Remove trash throughout the day from interior and exterior common areas.
Assist housekeeping staff by delivering supplies, cleaning guest rooms when needed, and supporting laundry operations (washing and folding).
Execute brand-required preventive maintenance program (minimum of 3 rooms per day).
Address maintenance issues and return out-of-order rooms to service within 24 hours.
Inspect and maintain HVAC systems, fresh air units, elevator pits, pool areas, equipment rooms, and dumpster areas.
Maintain cleanliness of grounds, including landscaping, trash removal, and dumpster areas.
Ensure all equipment rooms are organized and fire panels remain accessible.
Follow all safety protocols, including OSHA standards, HazCom guidelines, safe lifting practices, and proper use of lockout/tagout procedures.
Support maintenance responsibilities in the absence of a Maintenance Technician.
Perform additional duties as assigned by management (Housekeeping Supervisor, Front Office Manager, General Manager, or Regional leadership).
Protect guest safety and security by adhering to key control policies (never grant room access—direct guests to the front desk).
Competencies
Customer Focus
Stress Management & Composure
Attention to Detail
Supervisory Responsibility
This position has no supervisory responsibilities and reports to the Housekeeping Supervisor, Front Office Manager, and/or General Manager.
Work Environment
This role operates in a hotel environment, including guest rooms, public spaces, and back-of-house areas. Regular use of equipment such as vacuums, carpet extractors, power tools, ozone machines, and laundry equipment is required.
Physical Demands
Frequent standing, walking, bending, and reaching
Regular use of hands and arms for cleaning and maintenance tasks
Ability to lift 30–50 lbs
Ability to communicate effectively (talking and hearing)
Position Type & Expected Hours
Full-time or part-time position
Requires flexibility, including weekends, holidays, and extended hours as needed
Travel
Occasional travel may be required for brand certification or training.
Required Education & Experience
High school diploma or GED
Customer service experience preferred
Additional Information
This job description is intended to outline primary responsibilities and is not a comprehensive list of all duties. Responsibilities may change at any time based on operational needs.