Best Buy for Business Agent - Geek Squad City

Our Best Buy for Business (BBFB) Agent is responsible for installing, configuring, troubleshooting and kitting products for multiple vendors based off client need at Geek Squad City (GSC). As the BBFB agent, you will be required to perform multiple roles within the department on a daily basis and will need to be able to function within a changing environment. Be part of a team that puts people before all else and accounts for what comes next.

Key responsibilities:

• Enters and follows software prompts/commands to install and configure consumer electronic devices based on Standard Operating Procedures (SOP) or Client/Vendor needs

• Ensures all needed components are included in each order following kit checklists as appropriate

• Troubleshoots product based off Client needs, installs new parts and disassembles as necessary

• Installs and configures new operating systems using proprietary software based off client needs

• Uses proprietary systems to follow prompts and commands to install operating systems based off Client needs

• Kits, packs and ships finished goods to clients based on vendor needs

• Validates and quality checks products and finished goods as necessary

• Troubleshoots and repairs damaged products that are returned from Clients/Vendors

Basic Qualifications:

• 6 months of experience in consumer electronic troubleshooting

• 6 months of experience working with Windows Operating Systems and Microsoft Office products

• Ability to function effectively in a quickly changing environment

• Ability to stand for long periods of time

• Ability to lift/push/twist up to 50 pounds, with or without reasonable accommodation

Preferred Qualifications:

• Previous experience working in a logistics or similar environment

• 6 months of experience with Best Buy's proprietary systems or other related systems

• 6 months of experience with Business Networking Systems and Networking Fundamentals

What's in it for you

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay

• Great employee discount

• Financial savings and retirement resources

• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.