Benefits & Wellness Manager (Hybrid)

As the Benefits & Wellness Manager, this role guides Wake County's comprehensive benefits and wellness strategy and ensures programs effectively support the wellbeing of a wide-ranging workforce. The position oversees a suite of self‑insured plans including medical, dental, pharmacy, disability, retirement, EAP, and an integrated leave program, along with the County's nationally recognized holistic wellness program.

This leader directs high‑impact initiatives such as open enrollment, benefits renewals, system updates, regulatory compliance, and strategic plan design enhancements. The work centers on strengthening the employee experience, advancing operational efficiency, and ensuring programs remain competitive, cost‑effective, and responsive to organizational needs.

Success in this role requires strong leadership capability, a deep understanding of complex benefits environments, and the ability to build productive relationships across the County. The manager brings clarity to intricate benefits issues, supports employees and leaders with accuracy and care, and contributes to shaping the long‑term vision for Wake County's benefits philosophy.

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Key responsibilities include:

• Managing daily operations of benefits and wellness programs to maintain reliable, high‑quality service
• Overseeing vendor contracts, addressing escalated concerns, and ensuring strong vendor performance
• Ensuring compliance with all relevant benefits laws and regulations
• Maintaining plan documents, required reporting, and participant communications
• Reviewing and reconciling benefits accounts and invoices to ensure accuracy
• Serving on the County's Benefits Committee and recommending updates driven by data, market trends, and organizational needs
• Leading major system and program initiatives that strengthen program performance
• Developing communication strategies in partnership with vendors and Communications to support clear and accessible employee information
• Partnering with HR, Legal, Payroll, IT, and other departments to improve processes and ensure operational alignment
• Coaching, developing, and supporting staff, to foster engagement, performance, and growth