This position supports the Benefits team with a variety of administrative duties related to benefits and employee records. This position is also the first line contact with team members and family to explain the O'Reilly benefit programs and answer questions. This position will reach out as needed to various benefit providers to problem solve issues that may occur.
ESSENTIAL JOB FUNCTIONS
Provide excellent customer service in response to calls and e-mails from team members, family members, and members of management as well as resolve issues, or escalate issues to the Benefits Manager when appropriate.
Responsible for administrative duties such as approval of information submitted through the benefit enrollment system.
Review and verify completeness of benefit documents and determine eligibility and effective dates and follow-up on missing information. Record receipt of documents in the imaging system.
Process all benefit changes as a result of a qualifying life change event such as marriage, divorce, birth, death, dependent age, or gain / loss of other coverage.
Work with benefit vendors in order to assist team members with verifying and resolving eligibility issues, and other coverage issues.
Responsible for processing assigned task list: review of submissions to approve and/or deny as applicable to prepare for automatic upload into HRIS system.
Process Qualified Medical Support Orders for medical insurance.
Process benefit verifications.
Assist team members in the benefits enrollment process. Resolve issues when appropriate and escalate issues to the Benefits Manager. Must be able to provide excellent customer service.
Process eligibility reports and distribute enrollment materials as needed.
Complete data entry into the HRIS system as needed.
Complete outreach calls to team members for incomplete submissions.
Responsible for day-to-day operations of the dependent verification process.
Responsible for maintaining compliance with all ACA regulations and related medic eligibility.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Good organizational and alpha/numeric data entry skills
Effective verbal communication, interpersonal and problem-solving skills
Proficient Word and Excel experience
Desired:
High school diploma or equivalent
3 year's work experience in a clerical position
Previous work experience in a HR department with a working knowledge of employee benefits
Experience with Word processing and Excel spreadsheets
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.
It started with a father and son - Charles Francis "C.F." and Charles H. "Chub" O’Reilly. Together they had the courage and confidence to venture out on their own. Along with 11 others who shared the same desire to offer great customer service and auto parts availability, the doors of O’Reilly Automotive, Inc. opened on December 2, 1957.
Now, more than 61 years later, the 77,000-plus team members at O’Reilly Auto Parts are proud of the company’s achievements over the years.
During our early years, we focused on sales and slow and steady growth. At the end of our first year, sales totaled $700,000, and by 1961 volume reached $1.3 million. For the first seven years of operation, there was one store in Springfield, MO, until the second opened in July 1964. In March 1975, annual sales volume rose to $7 million and a 52,000 square-foot facility was built in Springfield for the O’Reilly/Ozark warehouse operation. By that time, the company had nine stores, all located in southwest Missouri.
The long range plans and stability of the company were solidified by a public offering of company stock in April 1993. Since that time, the Company has grown through new store and distribution center openings, as well as numerous mergers and acquisitions. O’Reilly currently operates stores in 47 states, including Alaska and Hawaii, and distribution centers in 27 locations.
Dramatic changes in technology, inventory control, facilities, and sheer size mark the O’Reilly growth and success story. But, it is our spirit of teamwork - how important it was then and how important it remains - that drives our performance. The company’s values and culture that started with the original 13 employee/owners remain evident and strong as we expand and develop Team O’Reilly.
We serve two distinct customer bases - the professional (installer) customers who provide auto repair services to their customers (DIFM - do it for me), and retail "walk-in" customers (DIY - do it yourself). Our dual-market strategy continues to differentiate us from the competition and is a major factor in our ongoing success. Depending on a store’s professional versus retail customer mix, more than 95 percent of our locations have team members dedicated to our professional customers, offering them separate counters, phone lines, and a delivery fleet that totals 18,455 vehicles. We also have a professional sales team, consisting of territory sales managers and in-store sales specialists, responsible for calling on our professional customers and building sound business partnerships to ensure O’Reilly is the First Call for their auto parts needs.