Highlights
About the Role: You will: Serve as a first level contact for benefit related inquiries, professionally and accurately responding to written and oral inquiries from teammates, retirees, and family members regarding the areas of employee benefits, enrollment, benefit programs, COBRA, and retirement plans. Assist the Leave of Absence Specialist with the administration of Hajoca's Leave of Absence program, including long-term disability claims and other state disability/family leave claims.
Numbers & Facts
| Location | Whitemarsh Township, PA |
| Industry | Wholesale Trade/Import-Export |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 1858 |
| Website | https://hajocacareers.com/ |
Description
Are you an excellent communicator with a passion for customer service? Are you skilled at handling confidential information with the utmost discretion? Are you driven by details and conscious of compliance? If so, then we'd like you to join our dedicated team as a Benefits Specialist.
About the Role:
You will:
Serve as a first level contact for benefit related inquiries, professionally and accurately responding to written and oral inquiries from teammates, retirees, and family members regarding the areas of employee benefits, enrollment, benefit programs, COBRA, and retirement plans.
Accurately document detailed information regarding benefit related interactions.
Coach teammates, retirees, and families on how to use self-service technology and make referrals to outside vendors or other resources as appropriate.
Act as point of escalation to subject matter experts for unresolved problems.
Process Qualifying Life Event requests for teammates and coordinate with the Payroll team to ensure all proper insurance premiums are adjusted as necessary.
Work with our third-party COBRA administrator to facilitate benefits coverage and termination within carrier portals, and periodically audit enrollments.
Accurately process National Medical Support Notices, including notifications and enrollments.
Assist with updating and maintaining required system and training documentation for internal and external usage.
Assist the Leave of Absence Specialist with the administration of Hajoca's Leave of Absence program, including long-term disability claims and other state disability/family leave claims.
Stay up to date on state specific laws regarding benefits and leave of absence. Monitor processes for compliance with applicable rules and regulations.
Assist in administering the company's retirement and pension plans and facilitate notifications to retirees regarding benefits.
Successfully complete Benefits project work as assigned.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
About You:
2 or more years of experience in benefits administration or human resources.
Professional certification such as CEBS (Certified Employee Benefits Specialist) or SHRM-CP preferred.
Our ideal candidate will also:
Have knowledge and understanding of common payroll, benefits, and recruiting practices.
Effectively use Microsoft Office software to communicate via email and to review reports and documents.
Demonstrate outstanding customer service and interpersonal communication skills.
Possess strong written and verbal communication skills.
Possess a high level of accuracy and attention to detail.
Be able to handle sensitive information with confidentiality.
Be able to build and maintain a positive working relationship with teammates and co-workers.
Be able to research, analyze data, and solve problems.
Have excellent interpersonal skills and the ability to work effectively across all levels of the business.
Be able to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of service.
Deal with interpersonal conflict and set-back in a mature, problem-solving, solutions-oriented manner.
Have excellent organizational skills and be able to prioritize work projects and multi-task.
Read, write, speak, and understand English.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Be able to learn and operate the computer related systems used in the People Operations department.
Benefits
Flexible Spending Accounts, Retirement / Pension Plans, Life Insurance, Paid Sick Days, Prescription Drug Coverage, Professional Development, 401K
About Company
In 1858, one enterprising individual invested his life savings of $200 to start a business grinding key stops for plumbers in Philadelphia. More than 150 continuous years of service later, that business is known as Hajoca Corporation. Hajoca has a robust history of helping to shape advances in plumbing. But we attribute our success to two simple truths - a unique business philosophy and talented people.
If we seem big, please take a closer look. Our roots run very deep.
Hajoca blends the clout of a large company with the opportunity of a small one. We understand that tastes and styles are different from place to place, so a "one size fits all" approach does not work. Our businesses have the freedom to operate like any local company and our managers conduct themselves with the focus and passion of business owners, right down to the products they carry and the people they hire.
Entrepreneurs welcome...and sought.
Good customer service means quality of work; exceptional customer service means quality of people. Members of our team are enthusiastic, driven to excel and singly steadfast in their commitment to service, integrity and reliability. They're also your neighbors and friends. They understand your unique needs because they've lived in your community for years.
Our locations are called Profit Centers and not branches, reflecting this independence. Our teammates have the opportunity to take home a share of the profits made in their Profit Center. Our decentralized culture gives each Profit Center Manager the same high degree of responsibility, autonomy, and accountability as an owner.
The National Support Centers in Lafayette Hill, PA, and Baton Rouge, LA, are dedicated to enabling the success of our Profit Centers. Teammates at these locations and throughout the US provide services that are essential for our Profit Center Managers to have a playing field on which they can succeed through their own efforts and ideas.
The company will continue to grow and prosper because our fundamental business philosophy works: emphasis on entrepreneurial spirit, expert knowledge, strong incentives for our teammates, and devotion to Hajoca’s proven business principles.