Benefits Specialist Health and Welfare Senior

Duties and Responsibilities

Essential Functions:

• Provides daily support to the Benefits Specialists focused on health and welfare benefits. This includes managing workflow, setting priorities, troubleshooting escalated issues, and addressing operational related issues.
• Acts as project lead for department initiatives such as Open Enrollment, ACA compliance and audits, and HCM system optimization.
• Provides guidance in day-to-day benefit administration including regular feedback to Benefits Specialists, decision-making support in the processing of system benefit updates and communication of data flow and error correction.
• Collaborates with related Human Resources functional areas including: HR Technology for HCM system support, issue resolution, and testing; HR Operations for data integrity as it relates to benefit administration; HR Core as it relates to system design and impact on cross functional data management; HR Service Center for customer service support related to updates and improvement opportunities to ensure continuous process improvement and collaboration.
• Assesses benefit administration processes, recommending and facilitating the implementation of new process improvements focusing on standardizing and streamlining.
• Manages and executes regular audits and reviews of metrics to identify irregularities and accuracy issues as it relates to system data integrity, benefit administration, and staff member performance standards.
• Maintains and updates comprehensive knowledge documentation for the Benefits team and the HR Service Center, ensuring all procedures are understandable and easily accessible.
• Responsible for executing complex reporting tasks, including generating regularly scheduled or special reports, analysis, and statements for management to support data-driven decision-making.
• Assists in developing and executing comprehensive education and communication plans for team members regarding their benefits options and changes.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.