Benefits Specialist

This role serves as a central point of communication among clients, employees, internal teams, and external vendors to ensure a seamless benefits experience from implementation through enrollment and effective date. The Benefits Specialist is responsible for coordinating employee benefits onboarding, enrollment, and implementation activities for new and existing clients.

Benefits Specialist
Frisco, TX | On-Site

Our Client, a national benefits broker in North Dallas is growing and has need to hire a Benefits Specialist to join their team!  The Benefits Specialist is responsible for coordinating employee benefits onboarding, enrollment, and implementation activities for new and existing clients. This role serves as a central point of communication among clients, employees, internal teams, and external vendors to ensure a seamless benefits experience from implementation through enrollment and effective date.

Key Responsibilities

Develop and execute communication plans for new client implementations and benefit enrollments.

• Establish expectations with client stakeholders regarding timelines, responsibilities, milestones, and deliverables.
• Coordinate welcome, kickoff, and onboarding communications.
• Manage employee-facing communications, including enrollment instructions, benefit education materials, reminders, and key deadlines.
• Ensure employees understand available resources and support channels.
• Coordinate post-enrollment and implementation communications.
• Maintain regular communication with clients throughout onboarding and enrollment activities.
• Partner with internal teams, vendors, and client representatives to deliver a successful enrollment experience.
• Develop enrollment timelines and implementation strategies.
• Coordinate employee education and benefits communication campaigns.
• Ensure enrollment systems and platforms are configured, tested, and functioning properly.
• Validate benefit plan information and enrollment materials for accuracy.
• Coordinate enrollment support resources and employee assistance programs.
• Monitor participation and completion metrics throughout the enrollment period.
• Follow up on incomplete enrollments and outstanding employee actions.
• Escalate and resolve enrollment issues in a timely manner.
• Provide ongoing status updates to client stakeholders.
• Confirm enrollment data is accurately transmitted to carriers, vendors, and applicable third parties.
• Coordinate post-enrollment audits and reconciliation activities.

Job Requirements:

• Degree is highly preferred
• 3+ years of experience in employee benefits administration, insurance operations, human resources, onboarding, or a related field preferred.
• Experience with Employee Navigator highly preferred.
• Must have a high sense of urgency and responsive to clients needs.
• Knowledge of employee benefit programs, enrollment processes, and eligibility administration.
• Experience coordinating client communications and project timelines.
• Strong organizational and project coordination skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple projects and deadlines simultaneously.
• Detail-oriented with strong problem-solving capabilities.
• Customer-focused and service-oriented mindset.
• Ability to work effectively with internal teams, clients, vendors, and employees.
• Experience working with benefits administration systems, enrollment platforms, or HR technology preferred.
• Strong proficiency with Microsoft Office and related business applications.

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