Benefits Specialist - Customer Contact Center (Multiple Vacancies)

Benefits Specialist - Customer Contact Center (Multiple Vacancies)

Salary

$40,086.00 - $68,136.00 Annually

Location

Richland County, SC

Job Type

FTE - Full-Time

Job Number

194635

Agency

Public Employee Benefit Authority

Opening Date

10/30/2026

Closing Date

11/15/2026 11:59 PM Eastern

Class Code:

AG54

Position Number:

0000

Normal Work Schedule:

Monday - Friday (8:30 - 5:00)

Pay Grade

GEN07

Hiring Range - Max.

$40,086.00

EEO Statement

Equal Opportunity Employer

Agency Specific Application Procedures:

Interested persons meeting the required qualifications should submit an online application at www.careers.sc.gov to include all work history and education. A resume may be included but will not be accepted or reviewed in lieu of an incomplete application. Supplemental questions are considered a part of your application and must be completed. Responses to supplemental questions should be representative of actual education and experience at the time of application. Only those applicants that are selected for an interview will be notified regarding the final hiring decision via electronic mail.

Veteran Preference Statement

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

• Description
• Benefits
• Questions

Job Responsibilities

The SC Public Employee Benefit Authority (PEBA) is the administrator and co-trustee of retirement and insurance programs for over half a million active and retired public employees of the State of South Carolina and their dependents.

The PEBA Customer Contact Center serves as the primary point of contact for all telephone inquiries for the agency. New employees begin training immediately upon employment and soon after begin assisting members with their retirement and insurance benefits. Employees progress gradually through continued training and on-the-job experience. The Customer Contact Center has a unique career path plan which includes the opportunity to receive multiple salary increases as we develop you into a cross-trained Benefits Manager in retirement and insurance. Below is a brief description of the work that is conducted at the various levels along the career path.

• Retirement benefits - assist members, retirees, beneficiaries, and employers with questions related to enrollment, eligibility, service purchases, rollovers, refunds, retirement, death claims, and state policies and procedures. Interpret, apply, and explain state policies, procedures, regulations, and statutes to callers with various social and educational backgrounds in layman's terms. Provide detailed documentation of contact with customers. Prepare benefit estimates and respond to customer requests for written and/or computer-generated documents.
• Insurance benefits - assist employees, retirees, survivors, COBRA subscribers, dependents and employers with questions related to enrollment, benefit design, eligibility, claims, billing, terminations, and state policies and procedures. Interpret, apply, and explain state policies, procedures, regulations, and statutes to callers with various social and educational backgrounds in layman's terms. Provide detailed documentation of contact with customers. Review and process enrollment documents for customers as needed to expedite customer access to benefits.

Minimum and Additional Requirements

A bachelors degree and professional customer service experience.

The Customer Contact Center is an open workspace that requires the ability to work well within a team. While rewarding, serving customers in a contact center setting requires the ability to multi-task while navigating multiple on-line computer systems, strong analytical skills, patience, professionalism, and clear communication. The effectiveness of the team requires everyone's commitment to a structured work schedule, cooperation, and personal accountability.

Preferred Qualifications

A bachelor's degree and at least two years of professional customer service experience.

Additional Comments

In addition to 13 paid holidays, this position is eligible for comprehensive insurance programs, retirement plans, and a generous paid leave program.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

At the time of application, which of the following best describes your highest level of education and professional customer service experience?

• A bachelors degree and professional customer service experience.
• A bachelors degree and at least two years of professional customer service.
• None of the above.

02

At the time of application, do you have experience in using a web collaboration software, such as Microsoft Teams, Webex, or Zoom?

• Yes
• No

03

In your current or in a previous position, are you or were you required to use computer-based operation systems in order to successfully perform your job duties?

• Yes
• No

04

How would you rate your current skill level in the use of computers, software, and technology?

• Below Average
• Average
• Above Average

05

Do you have professional customer service experience? If yes, briefly describe.

06

Are you willing to accept a starting salary of $40,086 for this position?

• Yes
• No

Required Question

Employer State of South Carolina

Agency Public Employee Benefit Authority Address 202 Arbor Lake Drive

Columbia, South Carolina, 29223

Phone 803-853-1026

The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.