Duration: 6 monthsOBJECTIVES/PURPOSE:- Human Resources Operations is a global function and key business partner for providing simplified and innovative solutions across Finance, Procurement and HR. These create value to the business by freeing up resources from employees to better focus on patients and core operations. TBS is a driver of the latest technology and next generation capabilities in artificial intelligence, robotics, automation, and analytics, while being agile at scale. We have established a global network of core hubs and delivery centres to better anticipate needs and operate in a seamless, collaborative way to maximize value.
- The Center of Excellence & Innovation (COEI) Support Regional Benefits Operations Senior Analyst will report to the Manager of Benefits Operations in the US.
- The incumbent will work in a team that fosters a positive work environment and a strong culture of delivering an exceptional people experience and that will ensure program effectiveness and optimal service delivery in support of the clients Business Solutions model. This role projects confidence, professionalism and genuine concern for escalations or issues brought forward by team members and/or stakeholders.
The objectives / purpose of the role- Responsible for supporting the administration and communication for all benefit programs including retirement plans in the United States with 22,000 employees.
- Partner with the Total Rewards Center of Excellence and Innovation (COEi) to ensure alignment of operations with benefit plans.
- Continually identify and improve upon our benefit programs utilizing data, enhancing our technology, process improvements, content management and vendor delivery improvements.
- Focus on the delivering an exceptional people experience where our employees feel supported and confident in our solutions.
ACCOUNTABILITIES- Support the administration of our company health and welfare plans including medical, dental, vision, life/disability, health savings accounts, flexible spending accounts, tuition reimbursement and 401K/retirement and leave of absence programs.
- Lead the retirement administration program managing large and complex funding requirements and supports the retiree medical enrolment function.
- Co-manages the administration of Annual Enrolment operations.
- Administer the tuition and fitness reimbursement programs.
- Resolves employee benefit escalations from the People Resource Hub and other HR Business Partners related to enrolment, claims, payroll benefit deductions, coverage changes and detailed plan information with compassion, clarity and with a sense of urgency.
- Utilize case management data to drive an optimal service delivery model and People Experience by identifying the need for additional content, training and search criteria on our portal; prepares, uploads, monitors and maintains portal content.
- Coordinates any plan or policy updates with the People Resource Hub, ensuring crisp and clear communication for the PRH agents and the employee workforce.
- Performs quality checks of benefits-related data, identifies and resolves eligibility and file issues with vendor and determine root cause issue for corrections.
- Crosstrain on certain Leave of Absence processes to provide basic back-up support to LOA team as needed.
- Analyses and monitors spending account funding (HSA, FSA) against election amounts and annual goal amounts to ensure funding is accurate for both the company and the employee.
- Administer vendor billing including self-invoicing and reconciling invoices and vendor statements.
- Liaises with benefit vendors to provide information, answer questions or connect with internal HR partners.
- Complete ad-hoc reporting for COEI partner, payroll, insurance brokers, etc.
- Prepare and analyze benefit data for annual surveys, project documentation and in support of policy decisions.
- Leads multi-disciplinary projects and initiatives to improve process optimization and people experience.
- Provides benefit employee inquiry metrics and trends from ServiceNow for our COEI partners.
CORE ELEMENTS RELATED TO THIS ROLE- Large employer experience in a complex matrixed environment.
- Deep US H&W Benefit and Retirement expertise.
- Superior customer service experience.
- Research, trouble-shooting and analytical skills .
- Ability to handle multiple priorities at the same time and comfortable moving from one complexity to another.
- Strong collaboration outside of Benefits with Payroll, HRIT, HCM, People Resource Hub, HR Business partners and vendors.
- Delivering results from end-to-end to improve the future state.
- Strong written and verbal communication skills on sensitive and confidential topics.
- Six Sigma process excellence mindset.
- Deliver dashboards and metrics results through data-driven insights.
- Think outside the box – innovation and simplification is key for a better people experience.
DIMENSIONS AND ASPECTS- Technical/Functional (Line) Expertise
- Minimum 6-8 years US benefits experience in a corporate environment, preferably with a large employer.
- Strong expertise of employee benefit plans and their administration requirements, including ERISA, COBRA, HIPAA, FMLA and ADA required.
- Experience with Retirement plans and funding requirements.
- Strong analytical experience with large data sets – Intermediate to Advanced Excel skills including but not limited to, V-Lookups, Pivot tables.
- Strong metrics experience building dashboards and visualizing data in a graphical format.
- Process improvement mindset and project management skills to optimize our processes.
Leadership- Ability to lead projects and initiatives in consultation with manager
- Ability to mentor junior team members and serve as proxy for manager when needed
Decision-making and Autonomy- Research and problem solving is a requirement.
- Multi-tasking capability is very important.
- Independent and critical thinking skills are required, with the ability to discern the need to refer to manager for complex situations.
Interaction- Providing superior customer service support to our employees.
- Interaction with many vendors and reconciling data discrepancies.
- Thorough follow-through and delivering results.
- Strong collaboration with other departments (Payroll, People Resource Hub, HRIT, HCM).
Complexity- Large corporate benefits knowledge in a highly matrixed environment.
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:- High school diploma is required.
- College degree plus 6-8 plus years of experience in US Benefits.
- Large corporate experience in a matrixed environment.
- Strong written and oral communications skills.
- Excellent organizational and time management skills.
- Multi-tasking capability is a requirement.
- An analytical and process improvement mindset.
- Customer focused – providing exceptional services to our employees and partners.
- Strong MS Office proficiency, especially in Excel (Data manipulation, Pivot tables and V-Look-Up); MS Teams, MS Word and MS PowerPoint is necessary.
- Experience with Workday or Oracle Cloud HR technology
- Experience with ADP Payroll or like payroll solution.
- Experience with ServiceNow or like case management experience.
- Benefit vendor experience with Fidelity, Alight, Healthcare and others.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
www.ustechsolutions.com .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
IND01
#LI-AS140