Benefits Program Associate

Specialty Benefits Program Associate

Overview

A growing insurance and employee benefits organization is seeking a Specialty Benefits Program Associate to support a portfolio of specialty health and ancillary benefit programs. This individual will serve as a key liaison between clients and internal stakeholders, helping manage product implementation, program administration, contract coordination, and ongoing client relationships.

Responsibilities

• Serve as the primary point of contact between clients and internal teams for specialty benefit programs.
• Coordinate with product development teams to support new product launches, enhancements, and program modifications.
• Partner with underwriting, legal, compliance, contracts, and other stakeholders to support negotiations and program implementation.
• Communicate implementation requirements and program details to account management and operational teams.
• Manage cross-functional workflows to ensure successful onboarding and administration of client programs.
• Review administrative agreements, policy documents, certificates, proposals, and marketing materials for accuracy and completeness.
• Coordinate activities across departments including claims, accounting, compliance, legal, and client administration.
• Develop and maintain strong relationships with internal and external partners.
• Monitor timelines, deliverables, and service standards to ensure an exceptional client experience.

Qualifications

• Bachelor's degree preferred.
• 5+ years of experience within employee benefits, insurance, supplemental health, TPA, carrier, or related industries.
• Strong understanding of insurance products, client service, and program administration processes.
• Experience collaborating with cross-functional teams including operations, underwriting, legal, compliance, and account management.
• Excellent written and verbal communication skills.
• Strong organizational, project management, and problem-solving abilities.
• Proficiency with Microsoft Office applications, including Excel and Word.

Preferred Skills

• Client relationship management.
• Program implementation and onboarding.
• Contract review and coordination.
• Negotiation and stakeholder management.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-starter with strong attention to detail.