Benefits LOA Analyst

Monitor cases and channels (e.g., Slack: Benefits-talk, Service Now tickets tier 3 tickets, bswift, ERC, webinar chat) observe and report on trending issues, research specific concerns, and resolve with employees, vendors, and COE as needed. And ad-hoc and midyear work on benefits.adobe.com, health care content review, birthday cards, vendor custom communications and mailers, and vendor microsite reviews.

JOB TITLE: Benefits LOA Analyst
LOCATION: San Jose or San Francisco, CA (Hybrid)
PAY RANGE: $45 - $49/hr.
DURATION: 6 months+

TOP SKILLS:

• 5+ years of hands-on US benefits administration experience, including Open Enrollment support and benefits vendor administration (bswift)
• 4+ years of primary LOA administration experience
• Experience managing LOA case load end-to-end: intake, tracking, accommodation coordination, return-to-work, and vendor/payroll coordination
• Working knowledge of ERISA and US benefits compliance requirements, including Clients, HIPAA, Medicare notices, and other federal, state, and local regulations
• Experience supporting benefits operations such as employee escalations, vendor coordination, compliance documentation, and annual benefits communications
• 2+ years of hands-on US Leave of Absence (LOA) program administration, including FMLA, ADA/ADAAA, state-specific leave laws (CA CFRA/PDL, etc.), and integration with STD/LTD vendors

Company:
Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing.

Duties:
We identify the following primary responsibilities for this role. However, the list is not exhaustive as priorities might vary.

Benefits team program and LOA operational support

• Be the first point of contact for benefits escalations to the appropriate benefits COE or Rewards Ops team member. Monitor cases and channels (e.g., Slack: Benefits-talk, Service Now tickets tier 3 tickets, bswift, ERC, webinar chat) observe and report on trending issues, research specific concerns, and resolve with employees, vendors, and COE as needed.
• Provide information to explain benefits and changes to employees and answer employee queries about benefits policies, ad hoc and during benefit meetings, benefit fairs, as needed. May include updating healthcare content in call center training decks and FAQs.
• Bswift administration: Review and update Open Enrollment requirements to include updating text and plan details, and testing the Bswift enrollment tool and Emma for annual Open Enrollment readiness. Perform final test OE site after benefit administrator, vendor, and Rewards Ops sign off to confirm enrollment flows, content, and rates.
• Communications content review: Open Enrollment/EOY video library, PDFs (e.g., Rewards Guide R1), OE website content, benefits.adobe.com October OE updates and end-of-year updates. And ad-hoc and midyear work on benefits.adobe.com, health care content review, birthday cards, vendor custom communications and mailers, and vendor microsite reviews.
• Events support: Liaise with internal and external teams on healthcare events, including calendaring and fulfillment. Confirm healthcare vendors' OE fair and pop-up attendance and signage. Support programmatic webinars by coordinating scheduling and promotion, and reviewing of supporting collateral (decks, flyers, posters, FAQs, tip sheets, etc. R1) as needed.
  
  LOA Case Management:
• Own day-to-day LOA program administration: process leave requests, track case status, coordinate with third-party leave administrators, ensure compliance with FMLA/ADA/state leave laws, manage accommodation requests, and liaise with payroll on leave-related pay adjustments
• Serve as primary point of contact for employee and manager LOA questions

Compliance

• Review Clients, plan booklets, schedule of benefits and other compliance documents and coordinate with program managers to support any compliance implementation and posting.
• Support legislative requirements such as healthcare transparency, mental health parity (reviewing documents, posting mandatory employee notifications, tracking, and scheduling).
• Contribute to compliance administration such as non-discrimination testing, PCORI fees, SFHCSO liabilities, etc.
• Project manage and track annual compliance notices (e.g., SAR, Medicare, HIPAA) and aggregate notices for employee notification by annual deadlines.

Special projects

• In partnership with Sr. program managers, help drive or support various special projects such as RFP, implementation of new benefits vendors or programs, and or acquisition support.
• Support survey submissions (e.g., SVEF benchmark survey, Corporate Equality Index CEI).
• Standard Operating Procedures (SOP) creation and maintenance: Assist in documenting regular routine business processes, as well as testing already documented procedures. Assist with creating an inventory archive of all routine BAU tasks for the program managers.

Skills:

• 5 years+ of directly applicable US benefits administration experience;
• 4+ years of primary LOA administration experience
• Knowledge of Employee Retirement Income Security Act (ERISA) regulations, and other applicable federal, state, and local laws governing benefits.
• Strong organizational skills, ability to multitask in a fast-paced environment.
• Strong oral and written communication skills and attention to detail.
• Ability to work both independently and within a team to meet common goals.
• Demonstrate analytical and problem-solving capabilities to manage escalations and help Sr. program managers identify root causes of issues.
• Ability to collaborate with various stakeholders such as Employee Resource Center (ERC), payroll, communications, and vendors.
• Demonstrate desire to grow and learn new things, have a willingness to roll up the sleeves to help out.
• Ideally has a great balance of having fun while getting the job done.

Education:

• Bachelor s Degree in a related field. Required education may be substituted for additional years of experience. If no degree, 8 years' experience required.
• Certified Benefits Professional (CBP) or Certified Employee Benefit Specialist (CEBS) professional certification, CLMS (Certified Leave Management Specialist) a plus.

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

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