Benefits Coordinator

What You'll Do / Your Impact Client Partnership & Risk Strategy Support clients with coverage placement, renewals, claims coordination, policy analysis and day to day service needs. We're seeking a Benefits Coordinator , Spending Accounts who will provide direct support in system setup and day-to-day service requests, ensuring a seamless client experience and operational accuracy.

OVERVIEW

Benefits Coordinator - Employee Benefits
Location: Hybrid - Deerfield or Downers Grove, IL

At Alera Group, our Employee Benefits team helps employers design, implement, and support programs that care for people and strengthen organizations. We're seeking a Benefits Coordinator, Spending Accounts who will provide direct support in system setup and day-to-day service requests, ensuring a seamless client experience and operational accuracy.

About Alera Group

Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We serve clients across Employee Benefits, Property & Casualty Insurance, and Financial Services. With offices nationwide, we combine national strength with local service through a deeply collaborative approach.



The Benefits Coordinator collaborates closely with internal teams, carriers, producers, and clients to ensure timely, accurate, and professional service. This role is ideal for someone who is detail-oriented, service-minded, and eager to grow within the employee benefits field.



Why Alera Group

• Make an Impact: Your work supports businesses and individuals in protecting what matters most.

• Grow With Us: We invest in development, mentorship, and long-term career growth.

• The Collaborative Way: We believe in accountability, teamwork, and shared success across all offices and lines of business.

• National Strength. Local Heart: Scale, resources, and expertise - with relationships that feel personal.

RESPONSIBILITIES

What You'll Do / Your ImpactClient Partnership & Risk Strategy

• Support clients with coverage placement, renewals, claims coordination, policy analysis and day to day service needs
• Serve as a key point of contact for routine client service inquiries and coordinate activities with internal and external partners
• Collaborate with carriers and internal teams to resolve enrollment billing and claims issues
• Contribute to retention and growth initiatives by delivering consistent and responsive client service

Operational Excellence

• Maintain documentation in agency management systems including client records correspondence and policy information
• Ensure compliance with internal workflows regulatory requirements and policy accuracy standards
• Support audits reporting and administrative processes related to client accounts
• Coordinate service tasks across internal teams to ensure timely and accurate execution of deliverables
• Assist with enrollment processing eligibility updates and benefits program administration

Strategic Contribution

• Assist in identifying coverage gaps or risk mitigation strategies and support improvements in service delivery
• Partner on new business opportunities by supporting data gathering carrier submissions and renewal activities
• Contribute to workflow improvements and process documentation to enhance efficiency and consistency
• Support preparation of client materials presentations and reporting as needed

QUALIFICATIONS

What You BringRequired

• Strong client service skills and ability to manage multiple accounts or projects
• Knowledge of medical dental vision life and disability benefit programs
• Strong communication collaboration and organizational skills
• Ability to manage multiple priorities in a fast paced environment

Preferred

• Bachelor's degree or equivalent professional experience
• Two plus years of experience in employee benefits administration insurance brokerage or related field
• Life and Health insurance license or ability to obtain
• Experience with agency management systems and Microsoft Office tools including Excel
• Understanding of compliance and regulatory requirements related to employee benefits

Core Competencies

• Detail orientation
• Accountability and follow through
• Collaborative mindset
• Client first thinking
• Strong organizational and problem solving skills

ADDITIONAL INFORMATION

Compensation:
Salary range: $55,000 - $65,000 per year

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is