Benefit Programs Manager

Benefit Programs Manager

Salary

$67,308.80 - $77,405.12 Annually

Location

99 Ninth Street, Lynchburg, VA

Job Type

Full-time

Job Number

03673

Department

Human Services

Opening Date

09/11/2026

Closing Date

9/24/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

The City of Lynchburg is an Equal Opportunity Employer

The City of Lynchburg Human Services Department is seeking a Benefit Programs Manager. This position is responsible for professional and intermediate administrative work planning, organizing, and directing the operation of public assistance programs for the Department and assures that federal, state, and local Benefits programs, laws and regulations are implemented to meet the public welfare needs of the City of Lynchburg. Directly supervises the Benefit Programs Supervisors and is responsible for indirect supervision of all Benefit Programs staff.

Salary negotiable based on relevant experience.

Essential Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties to provide direct or indirect service to the citizens may be assigned.

• Plans, organizes and directs the workload and activities for all Benefit Programs units;
• Coordinates, monitors, reviews and evaluates performance of the Benefits Section;
• Directly supervises six (6) Benefit Programs Supervisors;
• Sets expectations and evaluates performance, provides leadership and guidance;
• Provides overall leadership, responsibility, and accountability for the effective, efficient, and compliant administration of all Benefit Programs by utilizing comprehensive knowledge and experience of program requirements, policies, and operations to ensure quality service delivery and program integrity;
• Oversees and coordinates the training and developmental needs of the Benefits Section;
• Establishes program goals, performance measures, and operational priorities and monitors progress toward achieving them.
• Monitors program outcomes and compliance with all federal, state and local laws, policies and procedures;
• Identifies operational risks, barriers, and opportunities for improvement and implements corrective actions as appropriate.
• Analyzes program data, workload trends, performance measures, staffing levels, and service outcomes to inform operational decisions and resource allocation.
• Prepares and reviews reports related to program performance, workload, timeliness, accuracy, compliance, and service delivery.
• Uses data and performance information to identify trends and develop strategies for improving program outcomes and customer service.
• Coordinates the work of the Benefits Section with other departmental services;
• Employs, motivates and disciplines Benefits staff in coordination with the Assistant Director and Human Resources, following personnel policies and procedures;
• Reviews recommendations for hiring, disciplinary actions and terminations and makes own recommendations to the Assistant Director and Director;
• Communicates and coordinates with regional and state officials;
• Ensures compliance of the Benefits section with all Departmental and City of Lynchburg policies and procedures;
• Participates in City emergency operations plan that may include management of emergency shelters outside of normal work hours.

ADDITIONAL DUTIES AND RESPONSIBILITIES include the following:

• Serves on boards, task forces, work groups and organizations as appropriate;
• Maintains knowledge of community resources and the services they provide;
• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.

SUPERVISORY DUTIES

Provides direct supervision to six (6) Benefit Programs Supervisors who directly supervise Benefit Programs staff; responsible for the overall direction, coordination and evaluation of the Benefits Section.

Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws; responsible for interviewing, hiring, training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems for citizens as well as staff.

Minimum Education and Experience Required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, EXPERIENCE, AND TECHNICAL SKILLS

Bachelors degree in human services, management, or related field and considerable experience in Benefits, including in a supervisory/managerial capacity; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Additional Requirements

Possession of valid drivers license issued by the Commonwealth of Virginia and acceptable driving record according to City criteria.

Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.

The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the Citys goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.

• Employees in full-time positions are eligible for the following benefits:
• Medical, dental, and vision coverage
• Retirement through the Virginia Retirement System (VRS);

the City's contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit

• Life insurance at no cost to the employee

• Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.

• Eligibility for parental leave and tuition assistance

• Paid Time Off

• Employees in hourly and part-time positions may be eligible for benefits depending on the position

Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans

Additional information about City benefits can be found on our website and in the Employment Policies & Procedures

01

This position requires a valid drivers license and acceptable driving record history. I certify that I have read the DMV Record Release Notice, and give the City of Lynchburg permission to obtain my Virginia Driving Record.

• Yes
• No
• I do not currently possess a Virginia Drivers License

02

If you answered in the above question that you currently possess a Virginia Drivers License, please provide your license number.

03

(Current Out-of-State applicants and applicants who have had an Out-of-State Drivers License at any time in the last 3 years): I agree to provide, WITHIN 2 WEEKS OF MY APPLICATION, a copy of my driving record from that state where I am currently licensed or have been licensed within the past 3 years. I will contact Human Resources within 2 weeks if I am unable to obtain my out of state driving record in that time. I understand that my application may not be considered for this position until I submit my out of state driving record. You can email this information to human.resources@lynchburgva.gov, fax to 434-845-4304, or mail this information to Human Resources, 900 Church Street, Lynchburg VA 24504. Include the name of the position for which you are applying. If you have a driving record less than 30 days old you can upload as an attachment to your application.

• Agree to provide record within 2 weeks of application date
• Do not agree (I understand I will no longer be considered for this position if I disagree)
• Not applicable (I have not had an Out-of-State Drivers License during the past 3 years

04

Benefits staff regularly serve individuals who may be experiencing significant challenges. Tell us about your philosophy on addressing difficult interactions with a customer or member of the public. How do you ensure the individual was treated with dignity and respect while also maintaining appropriate boundaries and following policy?

05

This position serves as the Departments primary subject-matter expert for Benefit programs and is expected to stay current on complex and frequently changing federal and state requirements. Detail your experience specifically with Benefit programs and how you have maintained your technical expertise.

06

This position may be called upon to represent the Department at City Council meetings, Board meetings, community events, regional/state meetings, and other public forums. The position also has an emergency management role and serves as the manager of an emergency shelter during community emergencies or weather-related events. Describe how you would approach being a public face of the Department in both routine and high-pressure situations. What do you believe effective leadership looks like when staff, community partners, elected officials, and members of the public are looking to you for information and direction?

Required Question

Employer City of Lynchburg

Address 900 Church Street

Lynchburg, Virginia, 24504

Phone (434) 455-4200

Website https://www.lynchburgva.gov/human-resources