Position Overview
Are you a detail-oriented professional with a passion for delivering excellent employee support? Do you enjoy working with benefits programs, ensuring compliance, and improving processes?
We are seeking a Benefits Administrator to manage the day-to-day administration, coordination, and support of employee benefits programs. This role is key in ensuring accuracy, compliance, and a high level of service for employees and internal stakeholders.
Key Responsibilities
Benefits Administration
- Administer and maintain employee benefit programs (medical, dental, vision, life, disability, retirement, COBRA, and voluntary benefits)
- Process enrollments, terminations, life events, and eligibility changes accurately and timely
- Maintain data integrity in HRIS and benefits systems, including audits and reconciliations
Employee Support & Communication
- Serve as the main point of contact for employee benefit inquiries
- Provide guidance and resolve issues with professionalism and confidentiality
- Educate employees on benefit options and enrollment processes
- Support open enrollment planning and communications
Vendor & Carrier Management
- Act as liaison between employees, internal teams, and benefit vendors/carriers
- Research and resolve claims or eligibility issues
- Ensure accurate carrier submissions and invoice reconciliation
Compliance & Documentation
- Ensure compliance with applicable regulations (ERISA, COBRA, HIPAA, ACA)
- Support ACA reporting and documentation accuracy
- Maintain benefits documentation, summaries, and policies
Operational & Strategic Support
- Assist with benefits renewals, benchmarking, and vendor evaluations
- Partner with HR, Payroll, and Finance teams for process alignment
- Identify and implement process improvements to increase efficiency and accuracy
Qualifications
- Associate degree or equivalent experience (3+ years combined)
- Strong knowledge of employee benefits programs and regulations
- High attention to detail and ability to manage multiple priorities
- Excellent written and verbal communication skills
- Active 2-15 Life & Health license (or ability to obtain within 1 year)
- Advanced Excel skills (including VLOOKUP) and Microsoft Office proficiency
- Experience with HRIS and benefits administration systems
- Strong organizational and multitasking abilities
- Client-facing or service-oriented experience
Skills & Competencies
- Attention to Detail: Ensures accuracy in data, reporting, and system updates
- Customer Service: Provides professional, timely, and solutions-oriented support
- Time Management: Handles multiple priorities in a deadline-driven environment
- Technical Aptitude: Learns and navigates HRIS and payroll systems efficiently
- Problem Solving: Identifies and resolves issues proactively
- Communication: Clearly explains complex information
- Collaboration: Works effectively across HR, Payroll, IT, and other teams