Pay Rate: $15.00 an hour
SUMMARY: To transport and store luggage for hotel guests. Responsible for a high level of guest service as described in your departments guest service standards. May be 16 years of age or older.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet and assist guests transporting and/or securing their luggage appropriately, as well as other special requests and deliveries
- Monitor front entrance of property for guest's arrival, open car doors, escort guests and show to hotel rooms
- Provide information about the property and its amenities Perform errands such as delivering supplies and newspapers, filling ice buckets, etc.
- Perform room checks at noon
- Ensures an organized, safe and clean front entrance and lobby area
- Exchange keys
- May assist in other departments
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Preferred:
- Previous guest service experience
Skills
Required:
- Highly organized and ability to adapt quickly to changing priorities
- Excellent verbal and interpersonal communication skills
- Excellent problem solving skills
- Basic math and computer skills
Abilities
Required:
- Ability to read, analyze and interpret general documents
- Ability to work fast and efficiently
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to enthusiastically and professionally up-sell property amenities
REQUIRED TRAINING
- Treasure Island guest service training
- Bloodborne Pathogens training
- Any position-related training as determined by department manager
PHYSICAL DEMANDS
- Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours
- Must have a good sense of balance, and be able to bend and kneel and stoop
- Must be able to reach and twist routinely
- Must be able to push, pull and grasp objects routinely
- Must have the ability to independently lift 25+ pounds routinely
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination
WORKING ENVIRONMENT
- Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Occasionally overtime may be required
- Occasionally must deal with angry or hostile individuals
- High volume direct public contact