Bell Person

Pay Rate: $15.00 an hour

SUMMARY:  To transport and store luggage for hotel guests.  Responsible for a high level of guest service as described in your departments guest service standards.  May be 16 years of age or older.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet and assist guests transporting and/or securing their luggage appropriately, as well as other special requests and deliveries
• Monitor front entrance of property for guest’s arrival, open car doors, escort guests and show to hotel rooms
• Provide information about the property and its amenities Perform errands such as delivering supplies and newspapers, filling ice buckets, etc.
• Perform room checks at noon
• Ensures an organized, safe and clean front entrance and lobby area
• Exchange keys
• May assist in other departments

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Preferred:

• Previous guest service experience

Skills

Required:

• Highly organized and ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication skills
• Excellent problem solving skills
• Basic math and computer skills

Abilities

Required:

• Ability to read, analyze and interpret general documents
• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to enthusiastically and professionally up-sell property amenities

REQUIRED TRAINING

• Treasure Island guest service training
• Bloodborne Pathogens training
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours
• Must have a good sense of balance, and be able to bend and kneel and stoop
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift 25+ pounds routinely
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact