Job Summary
Under the direction of the Bell Captain, the incumbent greets arriving and departing guests. Assists with transporting baggage and personal belongings. Ability to provide superior guest service required. Position requires ability to stand and walk 100% of the time. Required to lift up to 50 pounds. Position requires working outdoors (in all weather conditions) 25-100% of the time. Provides extraordinary customer service and adheres to department service guidelines for all guests.
Duties and Responsibilities
- Must adhere to the Mashantucket Pequot Tribe's Policies and Procedures.
- Welcomes guests with an outgoing and enthusiastic personality.
- Assists guests by retrieving, transporting and loading baggage to and from guestrooms.
- Provides guests with general information to ensure a pleasant stay in the hotel.
- Performs deliveries to guests as appropriate.
- Tags and stores baggage for guests as needed.
- Assists guests with wheelchairs.
- Report problems found in guest rooms.
- Comply with all department service guarantees.
- Promotes positive public/employee relations at all times.
- Maintains a clean, safe, hazard-free work environment within area of responsibility.
- Participates as a panel member on MPGE's Board of Review as needed.
- Performs all other related and compatible duties as assigned.
Education and Experience
- High school diploma or GED is preferred.
- One (1) year of bell/door experience is preferred.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- One (1) year of bell/door experience is preferred.
Physical Demands
The physical demands will vary depending on area of study and, as described here, are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- The employee frequently is required to stand and walk.
- Position requires ability to stand and walk 100% of the time. Required to lift up to 50 pounds.
- Position requires working outdoors (in all weather conditions) 10% of the time.
Work Environment
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Being exposed to environmental factors such as seasonal heat and cold, noise, dust, cigarette smoke, etc.
THE MASHANTUCKET PEQUOT TRIBE PRACTICES TRIBAL AND NATIVE AMERICAN PREFERENCE (33 M.P.T.L.) IN HIRING AND IS AN EQUAL OPPORTUNITY EMPLOYER.