Bell Desk Dispatcher - Full Time

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs
• Answer all incoming calls coming to the Bell Desk and assist guests with their needs
• Assign bell personnel to all requests in the system so that guests are served in a timely manner
• Tag guest luggage with number of bags and last name of guest and ensure luggage is stored safely according to the prescribed procedures
• Store and retrieve luggage and other objects for guests
• Verify guests ticket with the one attached to the luggage before handing over bags to the guest.
• On occasion deliver packages for guests from FedEx after hours
• Coordinate and rent out Scooters and Wheelchairs for our third party vendor
• In emergency situations assist in covering any transportation runs that left uncovered
• Maintain a well-organized and clean guest luggage storage room
• Provide guests with information regarding property facilities, amenities, services, special events
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Document and report all luggage incidents like damages, accidents, theft, missing articles etc.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Monitor and maintain safety, security, and cleanliness of luggage storage room and main bell desk
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

• Able to communicate storage and delivery services to our guests, informing them adequately about potential wait times for service
• Ability of simple reading, writing, math, and task completion skills is required.
• Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, driving, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.

EDUCATION and/or EXPERIENCE

• Previous Bell Desk experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES

• Must obtain and maintain appropriate licensing with Alcohol Awareness Card
• Valid driver's license and must produce acceptable driving record per GSR SOP from DMV annually to present to management to remain in position.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, bending over, crouching, and frequently walking, reaching overhead, kneeling, and balancing over the duration of their shift.
• Must be able to push/pull and lift/carry 75lbs or less frequently.
• The team member will constantly have repetitive use of both feet and both hands. Team member will require frequent light and firm/strong grasping motions. Finger dexterity of both hands will be constantly required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors and outdoors, alone and frequently around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other electrical devices.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to extreme heat, extreme cold, wet and/or humid conditions, moving objects, high places, slippery surfaces, and secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.