| Location | San Bernardino, CA |
| Salary | $95,742.40–$135,033.60 Per Year |
Behavioral Health Program Manager I - Quality Management*
Salary
$95,742.40 - $135,033.60 Annually
Location
Throughout San Bernardino County, CA
Job Type
Full-time
Job Number
26-13186-01
Department
Department of Behavioral Health
Opening Date
09/05/2026
Closing Date
9/18/2026 5:00 PM Pacific
FLSA
Exempt
The Job
Be an agent of change and make a difference in delivering health and wellness to millions of residents.
Join a team that is passionate about the services they provide and is committed to making a difference throughout San Bernardino County.
The Department of Behavioral Health (DBH) is currently accepting applications for Behavioral Health Program Managers I* to serve the Quality Management (QM) unit within the Program Support Services (PSS) division. The QM Program Manager I is responsible for managing the administrative subunit under the direction of the Administrative Manager, providing oversite of diverse and complex administrative functions largely governed by the Department of Health Care Services (DHCS). The QM Program Manager I is an essential leadership position which serves to ensure the Department acts in compliance with Federal and State mandates for the provision of Title IV Specialty Mental Health Services. These responsibilities include, but is not limited to, supervising a team of Staff Analysts, Office Specialists, and Program Specialist; preparing, monitoring and enforcing contracts with Managed Care Plans (MCPs) and behavioral health providers; creation and management of policies and procedures; and implementing effective administrative processes, analyzing results, and monitoring outcomes to include making recommendations to management regarding process improvements. Additional responsibilities include coordinating and managing key state audits, including the External Quality Review Organization (EQRO) audit, triennial reviews, and the Annual Network Certification Tool.
For more detailed information, refer to the Mental Health Program Manager I job description.
The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBHs core values are service, integrity, accountability, and trust.
DBH is a unique County Department comprised of eight (8) direct service areas: Community Outpatient and Transitional Age Youth Services; Youth Collaborative and Justice Involved Services; Substance Use Disorder and Recovery Services; 24 Hour and Specialty Services; Adult Justice Involved and Diversion Services; Medical Services; Community Engagement and Equity Services; Office of Patients Rights and five (5) indirect service areas: Administrative and Fiscal Services; Public Relations and Outreach Services; Program Support Services; Disaster and Safety Unit; and the Office of Compliance. The Department currently has a workforce in excess of 1500 positions and an approximate $800 million-dollar annual budget.
Follow this link to learn more about the Department of Behavioral Health
Follow this link to learn more about San Bernardino County
The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department.
EXCELLENT BENEFITS!
To review job-specific benefits, please refer to the Summary of Benefits and the Memorandum of Understanding (MOU)
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting and medical exam, which may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident.
Sponsorship: Please note that San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
EDUCATION: A completed bachelor's degree or higher in Behavioral/Social Science, Health/Human Services, Public/Business Administration, or closely related field.
EXPERIENCE: Two (2) years of full-time professional-level administrative and/or supervisory experience, which includes responsibility in one or more of the following areas: development of programs; compliance/quality management; data/legislative analysis; contract procurement and monitoring; or budget development and oversight.
Note: Qualifying degree must have been completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.
Desired Qualifications
The ideal candidate will have:
Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog, and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation.
Selection Process
Application Procedure: There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience, as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.
Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements.
Technical Assistance: If you require technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans Preference points. For details and instructions on how to request these points, please refer to the Veterans Preference Policy.
For more important details, review the Applicant Information and County Employment Process.
Management Unit
San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
Please review the appropriate Summary of Benefits* for more information
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.
01
INSTRUCTIONS: The information on the application and your responses to the following supplemental questions will be used in a competitive evaluation of qualifications and will be used to determine your final score and placement on the eligible list. Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.
02
EDUCATION: Indicate the highest level of completed education, completion date, and field of study. Example: Masters Degree, May 2025, Public Administration Note: Qualifying degree or coursework must have been completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.
03
SUPERVISORY/LEAD EXPERIENCE: Indicate lead/supervisory tasks you have performed. Check all that apply. Experience must be included and fully detailed in the work experience section of your application.
04
SUPERVISORY/LEAD EXPERIENCE CONTINUED: Please describe your experience supervising/managing staff. Include information regarding the number and level of positions supervised/led (must specify job titles of staff). Specify any primary responsibility for hiring, writing performance evaluations, handling disciplinary matters, and other supervisory/lead duties performed. Include the name of your employer and dates of employment. If you do not possess this type of experience, indicate "N/A".
05
COMPLIANCE/QUALITY MANAGEMENT: Indicate your compliance/quality management experience. Check all that apply. Experience must be included and fully detailed in the work experience section of your application.
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CONTRACT PROCUREMENT AND MONITORING: Indicate your experience with contract procurement and contract monitoring. Check all that apply. Experience must be included and fully detailed in the work experience section of your application.
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PROGRAM DEVELOPMENT/EVALUATION: Please describe your experience in program planning, development, implementation, and evaluation within a mental health or substance abuse treatment program. Include the types of programs you have experience with, the populations that these programs serve, and your role in the development of these programs. If you do not possess this type of experience, indicate "N/A".
08
DATA AND LEGISILATIVE EXPERIENCE : Please describe your experience overseeing data or legislative analysis, include the employer, programs and systems used, time frame and your job title. Be sure to include the types of data or legislation and number of staff you directly oversaw. If you do not possess this type of experience, indicate "N/A".
09
PROJECT MANAGEMENT OVERSIGHT: Please describe your experience developing and overseeing projects within the public behavioral health sector. Include a short description of a project, the size of the budget, type of agency, and relevant actions taken to lead the project. If you do not possess this type of experience, indicate "N/A".
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Applicant Acknowledgement - Notification via Email: As part of our efforts to increase efficiency and promote conservation of resources, Human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. We strongly encourage you, as an applicant, to ensure that the email address you have provided with your application is current, secure and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
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ATTENTION GMAIL USERS
We have become aware of an increase in Gmails spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, a step-by-step guide to create and apply filters within Gmail is available in the attached PDF. Download the PDF Guide. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your www.governmentjobs.com (Neogov) account inbox. All notifications will appear there.
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Applicants Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
Required Question
Employer San Bernardino County
Address 175 West Fifth Street, 1st Floor
San Bernardino, California, 92415-0440
Phone (909) 387-8304
TTY Users: 711
Website http://www.sbcounty.gov/jobs