Behavioral Health Case Manager - II

POSITION TITLE: Behavioral Health Case Manager II DEPARTMENT: Behavioral Health NATURE OF POSITION: The Behavioral Health Case Manager II is an integral member of Central Oklahoma Family Medical Center (COFMC), Inc.

MINIMUM QUALIFICATIONS:

• Must be at least 25 years of age
• Experience in a behavior health setting
• Ability to retain employee confidentiality
• Commitment to the mission of COFMC
• Clean driving record
• Valid Oklahoma Driver License
• Good time management skills
• Concise and clear writing
• Above average computer skills
• Ability to work independently, requesting assistance from supervisor only as needed
• Ability to follow chain of authority
• Ability to arrive on time and work through designated work hours (M-R, 7:00- 3:30, F 7:00-1:00 PM)
• Knowledge of current social and economic problems, principles of family economics and budgeting, human relation, community, state and national health and welfare resources, social assistance requirements and psychological terminology
• Completion, or eligible to enroll, of the curriculum requirements for a Behavioral Health Case Manager II (BHCM II) certification for the State of Oklahoma
• Completion of the curriculum requirement for a Bachelor's degree from an accredited university in a mental health related field, or a current license as a registered nurse in the State of Oklahoma
• Ability to demonstrate knowledge base as indicated by the COFMC Competency Assessment for Behavioral Healthcare Practitioners
• Knowledge of theoretical principles of Psychosocial Rehabilitation and knowledge of appropriate client recreational and group rehab activities
• Knowledge of emergency procedures, clinical policies and procedures, and infection control procedures
• Previous supervisory experience preferred
• Customer service experience required • Ability to work and communicate with a multidisciplinary healthcare team and the public
• Expanded computer skills; required
• Phone etiquette
• Must be able to sit, stand, walk, bend, and/or lift for extended periods of time

RESPONSIBILITIES:

• Ability to demonstrate knowledge base as indicated by the COFMC Competency Assessment for Behavioral Healthcare Practitioners.
• Knowledge of current social and economic problems, principles of family economics and budgeting, human relation, community, state and national health and welfare resources, social assistance requirements and psychological terminology.
• Knowledge of emergency procedures, clinical policies and procedures, and infection control procedures.
• Knowledge of theoretical principles of Psychosocial Rehabilitation and knowledge of appropriate client recreational and group rehab activities.
• Attend all meetings, trainings, and/or other events as deemed mandatory by the PSR Supervisor, Director of Behavioral Health, and/or by COFMC Admin.
• Document all other pertinent client information on a "BH Case Note" either in the paper chart or in the client EHR in accordance to the acting practice of the BH department in a timely and efficient manner.
• Document services rendered in a weekly progress note through the use of an electronic health record (EHR) in accordance to the acting practice of the Behavioral Health department in a timely and efficient manner.
• Keep accurate van logs and document services rendered in accordance with COFMC and the State of Oklahoma policies and procedures and submit monthly for review.
• Keep accurate weekly billing sheets and submit for review in a timely manner.
• Always maintain BHCM certification and remain in good standing with the State of Oklahoma.
• Participate in treatment team review meetings as they pertain to client services.
• Provide psycho-social education to SPMI clients regarding adult daily living skills (ADL's; personal hygiene, housekeeping, budgeting) and basic living skills (self advocacy, health/safety, and goal setting) through the format and/or use of group discussion, group work, handouts, video(s) and outings.
• Provide transportation services to client(s) as assigned by the PSR Supervisor.
• Works cooperatively with all team members and departments.
• Works independently requesting assistance from supervisor only as needed.
• Abstains from criticizing COFMC, colleagues and supervisors.
• Demonstrates loyalty to COFMC, colleagues and supervisors.
• Demonstrates support of the mission and vision of COFMC.
• Accepts and participates in cross training.
• Takes initiative to identify skill development needs.
• Performs other duties as assigned.

ORGANIZATION:

• Exhibits enthusiasm, a positive attitude, and professionalism in the workplace
• Handles personal conflict and works through it at the lowest possible level (first with party/parties involved, then if necessary, with 3rd party mediation)
• Displays a friendly manner and is easy to approach
• Maintains a neat, clean, well-groomed, appearance and dresses in accordance with the dress code policy
• Leaves personal problems out of the workplace
• Treats all co-workers with dignity and respect
• Abstains from gossip in the workplace
• Arrives on time and works through designated hours
• Completes tasks effectively, accurately and on time
• Demonstrates little or no absenteeism/follows leave guidelines
• Follows designated line of support
• Display a willingness and flexibility to respond to unusual job-related demands
• Manages time well
• Recognizes and assists others in the work of the department, even though the work may be outside of regular duties
• Shares equally in the workload of the department
• Works cooperatively with all team members and departments
• Works independently requesting assistance from supervisor only as needed
• Abstains from criticizing COFMC, colleagues and supervisors
• Demonstrates loyalty to COFMC, colleagues and supervisors
• Demonstrates support of the mission and vision of COFMC
• Accepts and participates in cross training
• Takes initiative to identify skill development needs
• Commitment to the mission of COFMC.