BDC Service Agent

The BDC Service Agent is responsible for creating service appointment demand in our service departments. They will accomplish this task by utilizing a systematic process that ensures service email leads or phone calls is converted to a dealership service appointment. They will answer inbound service phone calls, and email leads. They will be responsible for identifying caller needs and efficiently offering solutions if necessary in a polite, professional manner. Along with duties of the agent, the team leader will act as a mentor and liaison to 10 agents.

Strives to contribute to the store's efforts to deliver an exceptional guest experience to our guests by making it a top priority to help other team members who are serving out guests (e.g., by being highly responsive to those team members' requests for information or assistance that will help them serve our guests). Never think "that's not in my job description". Wowing our guests is the job of EVERY Team Member, even those who don't interact directly with guests!Treats all co-workers, customers, and vendors professionally and with respect.Adheres to Company Policies and Procedures.Maintains a clean and organized work area.Maintains a professional appearance and adheres to the dealership dress codeAnswers inbound service phone inquiries, setting appointments as necessary in an efficient, professional mannerReplies to online email requests for service within in 30 minutes as requiredMaintains daily records and documentation as requiredCompletes outbound service calls totaling 900 to customers confirming appointments, rescheduling missed appointments, reminding customers of needed serviceReports, counsels, and monitors entire team to achieve outbound service call goalsReviews and scores team members call evaluationsMeets daily, weekly, monthly objectivesUtilizes the manufacturer's prospecting and marketing tools if applicableWorks with other BDC members in a team-based atmosphereMaintains an accurate timecard and report to work as scheduled and as designated within the Attendance PolicyOversees and protect the assets of dealership and project a positive image for the companyPerforms other related duties to benefit the mission/vision of the organization

Company Benefits:Pay and Recognition:

Weekly PayFrom $18 hourlyPaid holidays & paid time offPaid trainingStock Awards(select management and front-line team member's eligible

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Paid Parental LeaveHealth savingsFlex spending accounts (tax free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which includes paid volunteer hoursAggressive Employee referral program with bonus opportunities

INDSERVICECPT