Business Development, Calendar Management, Call Centers, Customer Retention/Renewal, Customer Satisfaction, Employee Assistance Plan, High School Diploma, Multitasking, Problem Solving Skills, Purchasing/Procurement, Quality Control, Quality Monitoring, Sales, Scripting (Scripting Languages), Team Player, Telehealth, Telephone Skills
LOCATION
Clearwater, FL
POSTED
30+ days ago
Company Description
Take the wheel of your career — amazing opportunities await at Dimmitt Automotive Group!
Join a fourth-generation, family-owned organization and recognized employer of choice, proudly serving the Tampa Bay community for over 100 years. We’re not just hiring — we’re building careers. Enjoy a people-first culture, competitive benefits, and real opportunities to grow. If you’re ready to take the next step, this could be the opportunity you’ve been waiting for!
Job Description
We are currently seeking a representative to work in our automotive Business Development Center. The Automotive BDC Representative responds to inquiries via internet, phone, and visits to the dealership. He or she answers incoming telephone calls in a warm, helpful, and professional manner. Outgoing calls and incoming assigned tasks are part of the daily routine. This is a performance based position in a busy call center environment.
Responsibilities
Schedules sales appointments
Contacts service customers after their visit to monitor quality control and satisfaction
Maintains high customer satisfaction and retention
Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Guests and Associates
Performs other duties as assigned
Qualifications
High school diploma or GED required
Call center experience preferred
Ability to handle prolonged periods of computer and phone usage
Ability to follow script to ensure consistency and professionalism with all calls
Professional appearance
Strong relationship building skills with a high degree of responsiveness and integrity
Ability to multi-task and problem solve
Strong computer skills and ability to learn new software applications
Enthusiastic team player
Benefits
Group Benefits eligibility for full-time associates is 1st of month after 60 days. The plan includes:
Medical
Health Savings Account
Telehealth
Dental
Vision
Basic Group Life and AD&D – Employer Provided
Voluntary Life Insurance – Employee / Spouse / Child(ren)
Long Term Disability
Short Term Disability
Accident/Critical Illness
401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years
Wait, there’s more!
Employee Assistance Program
Paid Holidays
Paid Vacation
Associate Discounts on Vehicle Purchases, Parts, and Service