BDC Representative

Our Call Center Representatives work as a team to ensure every customer interaction is a positive one. With constant support from coworkers and our elite supervisor team on every shift, we work hard to maintain a collaborative environment.

Our benefits program was designed with our team members’ preferences in mind. Some of the benefits offered are:

• Simple IRA Retirement Plan with 3% company match
• Medical, dental, and vision insurance
• Health Savings Account
• Paid Time Off
• Merit based rewards system
• Starting pay is $15/hour 
• Semi-Annual Pay and Performance reviews

Job Responsibilities

• Demonstrate proficiency with all aspects of inbound, outbound, and chat appointment scheduling across various dealership clients and using multiple scheduling platforms and client-provided guidelines.
• Develop a specialization in one or more key client accounts to deliver elite service that exceeds client expectations
• Understand Call Control’s Key Performance Indicators (KPIs) to consistently meet and exceed all required metrics and quotas necessary to achieve company productivity standards
• Assist with maintenance of internal customer database and keeping contact information up to date
• Complete outbound business to business cold calls to schedule demonstrations of our services
• Participate in team meetings, trainings, and 1 on 1 sessions to be coached, monitored, and supported by Call Control leadership
• Maintain reliable transportation to and from work
• Follow all safety regulations and procedures
• Assist training team with shadowing and role playing as needed