Benefits:- 401(k) matching
- Health insurance
- Paid time off
Dealer Liaison is responsible for managing Auto Collision Group Inc. relationships with individual customers and auto dealerships.
Summary of Duties:· Generate new business opportunities through prospecting within independent customers and dealer market.
· Check in vehicles and tag vehicles.
· Manage a preferred network of auto dealers.
· Follow up on new leads and referrals resulting from field activity in both customers and auto dealers.
· Maintain and grow dealer relationships by acting as a liaison between Auto Collision Group customers and dealers.
· Identify sales prospects and contact these and other accounts assigned to you.
· Provide high quality customer service
· Provide information to facilitate problem resolutions
· Promote and educate customers on vehicle repair status and services provided by Auto Collision Group, Inc.
· Prepare action plans and schedules to visit representatives from accounts assigned to you.
· Act as a liaison between dealerships and all of Auto Collision Group, Inc. internal departments.
· Collect purchase orders for all warranty and internal work completed for dealerships.
· Conducts routine tasks as directed
· Closely supervised with little latitude for independent judgment
Qualifications:Education: High School Diploma. Driver’s license required.
Experience: Customer Service: 1 year (Preferred)
Computer Skill: Basic knowledge of computer skills including data entry. Basic knowledge Microsoft Office (Word, Excel, PowerPoint)
Other Skills: · Ability to present a positive and professional image to all customers
· Ability to work independently and as a team member
· Strong client management and relationship building skills
· Competitive, goal oriented, and coachable – receptive to feedback
· Effective oral and written communications skills
· Attention to detail and strong mathematical aptitude.
· Self-starter who is highly organized
· Able to handle multiple projects and assignments with attention to detail
· Problem solving, well organized, detailed oriented and accurate.
Additional Preferred Skills/ Experience: · Proficient in CCC One software.
· Strong negotiating skills