Business Development Center Representative
The Business Development Center Representative (BDC Rep) handles inbound service reservation calls, confirms service reservations, performs outbound follow-up calls for due, overdue service clients; Special Order Parts (SOP) notifications; "we owes" scheduling calls and any additional outbound calls requested by management.
The BDC Rep must possess outstanding communication skills, a cheerful and enthusiastic disposition, and the ability to speak articulately. In addition, the BDC Rep must display great work ethics, project a "can do" attitude in the face of change, enjoy conducting outbound telephone calls with enthusiasm and support the goals and vision of the team.
RESPONSIBILITIES
- Manages all incoming service appointment queries (either phone/text/e-mail) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
- Responses (word tracks) in order to accurately answer all guest's questions
- Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
- Transfer phone calls to Service Advisors
- The ability to work flexible hours, to possibly include weekends
- Being punctual to work and when returning from lunch and break with a full adherence to set schedule.
- Following the "Client Care Center Policies and Procedures" manual.
- Performs other duties as assigned
QUALIFICATIONS
- Previous experience in a similar position (administrative, clerical, call center, customer service, etc.) preferred
- Proficient operational software techniques for DMS, Service CRM and any additional dealer-specific software.
- Working knowledge of the industry
- Helpful attitude and friendly demeanor
- Highly professional and dependable
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
- Strong organizational and time management skills
- Excellent telephone skills
- Strong computer and internet skills
BENEFITS
- Competitive Pay
- Paid Time Off (PTO) after one year of employment
- 401(k)
- Medical Insurance
- Dental Insurance
- Life Insurance
- Excellent Advancement Opportunities