BDC Manager – Lead From the Front

High-Volume Hyundai Dealership

We don't need another manager. We need a leader.

The Role

You'll own our BDC operation from the ground up. This means taking calls yourself, setting the standard, and building a team that crushes goals every single day. You'll lead a small, focused team of BDC reps in a fast-paced, high-volume environment where every call matters and every lead counts.

This isn't a desk job. You're on the phones, coaching in real-time, and working hand-in-hand with sales, service, and management to maximize every opportunity that comes through our doors.

What You'll Do

• Lead by example – Take incoming calls and work leads alongside your team
• Drive performance – Own BDC metrics: conversion rates, appointment sets, show rates, and contact attempts
• Train and develop – Coach your reps daily to improve their phone skills, objection handling, and closing techniques
• Collaborate across departments – Partner with sales and service to ensure seamless customer handoffs
• Manage workflows – Optimize lead response times and follow-up processes in our CRM
• Hold your team accountable – Set clear expectations and celebrate wins

What You Bring

Required:

• 2+ years of automotive BDC experience
• Proven track record as a high performer
• Strong phone skills and negotiation ability
• CRM proficiency (Drive Centric experience is a major plus)
• Ability to thrive in high-volume, fast-paced environments
• Weekend availability

The Intangibles:

• Leadership presence – your team follows because they respect you, not because they have to
• Competitive drive – you hate losing more than you love winning
• Accountability – you own results, good or bad
• Energy – you bring it every day

What We Offer

• Competitive compensation
• Health, dental, and vision insurance after 30 days of employment
• Employer paid life Insurance
• Supplemental life, disability, cancer and accidental benefits
• PTO, Paid Bereavement
• 401(k) retirement plan with employer match
• Opportunity to build and lead a winning team
• High-volume store with consistent traffic

Serious Candidates Only

If you're looking for a clock-in, clock-out management gig, this isn't it. If you're ready to lead a team, crush goals, and make an impact every single day – let's talk.

All candidates subject to background check, drug screening, and valid driver's license verification.

Equal Opportunity Employer