Mobile Service BDC Agent
Fully Remote - Direct Hire Opportunity
Salary: $60,000
Schedule: Inbound hours are 8:00 AM – 8:00 PM EST | 2 openings (1 to cover front half, and 1 for back half)
Overview
The Mobile Service BDC Agent serves as a key connection point between dealerships, customers, and internal teams. This role focuses on driving appointment volume and supporting mobile service operations through customer outreach, dealership support, and performance tracking.
This is a fully remote position, ideal for someone comfortable in a high-volume, technology-driven communication environment.
Key Responsibilities
Customer Outreach & Lead Generation
- Conduct outbound calls using customer and recall lists to schedule mobile service appointments
- Execute text and email campaigns to generate new service leads
- Manage inbound and outbound communication across multiple channels
Dealer Support & System Management
- Assist dealerships with configuring mobile service offerings and scheduling workflows
- Support automation setup and ongoing system optimization
- Partner with technical teams to troubleshoot and resolve software-related issues
Performance Tracking & Reporting
- Track key metrics, including scheduled and completed appointments
- Generate performance reports for internal teams and dealership leadership
- Analyze data and recommend strategies to increase service volume
Relationship Management
- Lead recurring meetings with dealership personnel to review performance and outreach efforts
- Provide ongoing support and training on tools and best practices
- Build and maintain strong relationships across multiple locations
Documentation & Collaboration
- Maintain accurate records of dealership interactions and meeting summaries
- Participate in internal meetings to align on goals and priorities
- Ensure consistent communication across internal and external stakeholders
Qualifications
- High School Diploma or equivalent
- 2+ years of customer service experience
- Strong verbal and written communication skills
- Comfortable with phone, email, and text-based communication
- Ability to handle objections and adapt quickly in customer interactions
- Ability to work effectively in a remote, team-oriented environment
Preferred
- Strong technical aptitude with scheduling/reporting tools
- Self-motivated with excellent time management skills
- Analytical mindset with the ability to interpret data and drive improvements
Work Environment
- Fully remote, supporting multiple dealership locations
- High-volume communication environment (phone, email, text)
- Fast-paced, performance-driven setting
Equal Opportunity Employer
HRU is an Equal Opportunity Employer (EOE), including Disability/Veterans.