BDC Administrator

Dealership:

L0418 Suburban Cadillac of Plymouth

BDC Administrator

Suburban Cadillac of Plymouth

Hiring Immediately | Customer-Focused Opportunity | Career Growth in Automotive

Suburban Cadillac of Plymouth is looking for a motivated, professional, and highly organized BDC Administrator to join our team.

This is an excellent opportunity for someone who enjoys connecting with people, thrives in a fast-paced environment, and knows how to turn customer interest into a positive dealership experience. Automotive experience is helpful, but it is not required. We are prepared to train the right person who brings strong communication skills, confidence, urgency, and a genuine desire to help customers.

As a BDC Administrator, you will often be one of the first points of contact for our customers. You will respond to online inquiries, make outbound calls, schedule appointments, and help create a smooth transition from the customer's initial interest to their dealership visit.

What You'll Do

• Respond promptly and professionally to customer inquiries by phone, email, text, and online lead platforms

• Make outbound calls to prospective and existing customers

• Schedule and confirm sales and service appointments

• Provide customers with accurate, helpful information while creating excitement about their visit

• Follow up consistently with customers throughout the inquiry and appointment process

• Maintain accurate and detailed customer records in the dealership CRM

• Partner closely with dealership leadership, sales, and service teams

• Help ensure every customer receives a professional, timely, and welcoming experience

• Meet individual and department appointment, follow-up, and performance goals

• Represent Suburban Cadillac of Plymouth with professionalism and a customer-first mindset

What You'll Bring

• Strong verbal and written communication skills

• A friendly, confident, and professional phone presence

• Excellent organization and follow-up habits

• The ability to manage multiple conversations and priorities

• A sense of urgency and strong attention to detail

• Comfort working with computers, email, text communication, and CRM systems

• Reliability, accountability, and a team-first attitude

• The ability to remain positive and professional in a fast-paced environment

• Previous BDC, call center, customer service, hospitality, retail, or automotive experience is a plus

• A willingness to learn and grow within the automotive industry

Why Join Suburban Cadillac of Plymouth?

At Suburban Cadillac of Plymouth, you will be part of a team that values professionalism, customer service, teamwork, and continuous improvement. We are looking for someone who wants more than just another customer service position-we want someone interested in building valuable skills and growing a long-term career.

As part of Lithia & Driveway, our team is guided by core values that shape how we serve our customers and support one another:

• Earn Customers for Life

• Take Personal Ownership

• Improve Constantly

• Have Fun

Benefits May Include

• Medical, dental, and vision insurance

• Paid time off

• 401(k) retirement plan

• Employee vehicle purchase programs

• Career development and advancement opportunities

• Training and support from an experienced dealership team

• Additional employee benefits and wellness resources

Ready to Start Your Automotive Career?

Bring your communication skills, energy, and customer-focused mindset to Suburban Cadillac of Plymouth.

Apply today to be considered for our BDC Administrator opportunity.