| Location | Michigan |
Hiring Immediately | Customer-Focused Opportunity | Career Growth in Automotive
Suburban Cadillac of Plymouth is looking for a motivated, professional, and highly organized BDC Administrator to join our team.
This is an excellent opportunity for someone who enjoys connecting with people, thrives in a fast-paced environment, and knows how to turn customer interest into a positive dealership experience. Automotive experience is helpful, but it is not required. We are prepared to train the right person who brings strong communication skills, confidence, urgency, and a genuine desire to help customers.
As a BDC Administrator, you will often be one of the first points of contact for our customers. You will respond to online inquiries, make outbound calls, schedule appointments, and help create a smooth transition from the customer’s initial interest to their dealership visit.
Respond promptly and professionally to customer inquiries by phone, email, text, and online lead platforms
Make outbound calls to prospective and existing customers
Schedule and confirm sales and service appointments
Provide customers with accurate, helpful information while creating excitement about their visit
Follow up consistently with customers throughout the inquiry and appointment process
Maintain accurate and detailed customer records in the dealership CRM
Partner closely with dealership leadership, sales, and service teams
Help ensure every customer receives a professional, timely, and welcoming experience
Meet individual and department appointment, follow-up, and performance goals
Represent Suburban Cadillac of Plymouth with professionalism and a customer-first mindset
Strong verbal and written communication skills
A friendly, confident, and professional phone presence
Excellent organization and follow-up habits
The ability to manage multiple conversations and priorities
A sense of urgency and strong attention to detail
Comfort working with computers, email, text communication, and CRM systems
Reliability, accountability, and a team-first attitude
The ability to remain positive and professional in a fast-paced environment
Previous BDC, call center, customer service, hospitality, retail, or automotive experience is a plus
A willingness to learn and grow within the automotive industry
At Suburban Cadillac of Plymouth, you will be part of a team that values professionalism, customer service, teamwork, and continuous improvement. We are looking for someone who wants more than just another customer service position—we want someone interested in building valuable skills and growing a long-term career.
As part of Lithia & Driveway, our team is guided by core values that shape how we serve our customers and support one another:
Earn Customers for Life
Take Personal Ownership
Improve Constantly
Have Fun
Medical, dental, and vision insurance
Paid time off
401(k) retirement plan
Employee vehicle purchase programs
Career development and advancement opportunities
Training and support from an experienced dealership team
Additional employee benefits and wellness resources
Bring your communication skills, energy, and customer-focused mindset to Suburban Cadillac of Plymouth.
Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.