Required 5 Years Experience with relational database skills, Basic SQL programming Required 5 Years Experience running shell scripts on a UNIX or similar environment; and reviewing log files. The technician will resolve errors and escalate issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.

PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.

Batch Operations Technician

We are seeking a Batch Operations Technician to join our team. The selected candidate will work a hybrid schedule consisting of onsite days in Raleigh, North Carolina. Additionally, the selected candidate must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)

Responsibilities:

• Providing production operations support by executing and monitoring batch processes.

• Verifying batch results and supporting nightly production environments across multiple servers.

• Performing first-level analysis of all data interface processing exceptions and logs.

• Escalating unresolved issues and problems according to defined on-call support procedures.

The technician will resolve errors and escalate issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.

Additional Duties:

• Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance.

• Providing rapid support during outages and assisting in workload automation forecasting.

• Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements.

• Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures.
  

Required/Desired Skills:

Skill	Required / Desired	Amount of Requested Experience	Years/Months/ Etc.
Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries.	Required	5	Years
Experience with batch operations, job scheduling and monitoring tools.	Required	5	Years
Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams.	Required	5	Years
Experience working with internal teams to identify opportunities to improve the product and customer experience.	Required	5	Years
Demonstrated experience documenting processes and procedures as required.	Required	5	Years
Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows.	Required	5	Years
Experience with relational database skills, Basic SQL programming	Required	5	Years
Experience running shell scripts on a UNIX or similar environment; and reviewing log files.	Required	5	Years
Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving.	Required	5	Years
Ability to communicate effectively in both oral and written formats.	Required

*** Please note that any false information on your resume or application could lead to the offer being withdrawn or even termination after hire.***