| Location | Raleigh, NC |
The Batch Operations Technician will support day-to-day enterprise batch processing operations within a large-scale application environment. This role is responsible for monitoring batch processes, verifying results, troubleshooting processing exceptions, and coordinating with technical and functional teams to ensure timely issue resolution and reliable overnight production operations.
Shift Requirements: Candidates must be available to rotate between the following three shifts:
5:00 PM – 1:00 AM
10:00 PM – 6:00 AM
1:00 AM – 9:00 AM
Execute and monitor batch processes to support daily production operations.
Verify batch processing results and support nightly production environments across multiple servers.
Perform first-level analysis of data interface processing exceptions, system logs, and operational issues.
Troubleshoot errors and escalate unresolved issues according to established on-call support procedures.
Collaborate with functional teams to investigate and resolve issues within established application service level objectives.
Analyze production workflows and recommend improvements to batch job scheduling and performance.
Provide rapid operational support during outages and assist with workload automation forecasting.
Collaborate with technology design teams to ensure backup and recovery systems meet business continuity requirements.
Work with application support teams and business stakeholders to establish acceptable service levels and develop incident management procedures.
5 years of experience as a GMI Operator and Support Specialist, including monitoring and managing batch steps and responding to user queries.
5 years of experience with batch operations, job scheduling, and monitoring tools.
5 years of demonstrated ability to communicate issues and status updates effectively with business users, second-level support, and development teams.
5 years of experience working with internal teams to identify opportunities to improve products and the customer experience.
5 years of demonstrated experience documenting processes and procedures.
5 years of experience and knowledge of operating systems, including Unix, Mainframe, and Windows.
5 years of experience with relational databases and basic SQL programming.
5 years of experience running shell scripts in a UNIX or similar environment and reviewing log files.
5 years of experience handling priority issues, troubleshooting with external and internal clients, and problem-solving.
Ability to communicate effectively in both oral and written formats.