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Base Experience Team Lead

Vail Resorts

Kirkwood, CA

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JOB DETAILS
SALARY
$23–$29.15 Per Hour
SKILLS
Accounting, Background Investigation, Behavioral Interviewing, Budget Management, Communication Skills, Computer Skills, Data Collection, Detail Oriented, Diversity, Documentation, Driver's License, Employee Assistance Plan, English Language, Health Insurance, Hospitality and Tourism, Law Enforcement, Leadership, Lift/Move 50 Pounds, Microsoft Excel, Microsoft Office, Microsoft Outlook, Parking Enforcement, Policy Development, Policy Implementation, Procedure Development, Procedure Implementation, Public Safety, Purchasing/Procurement, Regulations, Retail, Spanish Language, Staff Development, Staff Policies, Staff Training, Team Lead/Manager, Time Management, Training/Teaching
LOCATION
Kirkwood, CA
POSTED
5 days ago
Create Your Experience of a Lifetime!


Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.


Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).


Job Benefits


+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

+ MORE employee discounts on lodging, food, gear, and mountain shuttles

+ 401(k) Retirement Plan

+ Employee Assistance Program

+ Excellent training and professional development

+ Referral Program


Full Time roles are eligible for the above, plus:


+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

+ Free ski passes for dependents

+ Critical Illness and Accident plans


Job Summary :

This full time, year round Team Lead is responsible for leading public safety and guest services operations; including supporting a team that provides world-class guest service and creating a culture of safety and trust for our guests and employees. Guest Service and Public Safety areas include- Helping guests feel excited, happy, safe and welcome. It is your job to help guests and the team to find their epic day. Base Operations is often the first point of contact for a guest.


Job Specifications:


+ Starting Wage: $23.00/hr - $29.15/hr

+ Employment Type: Year Round

+ Shift Type: Full Time hours available

+ Minimum Age: At least 18 years of age

+ Housing Availability: Yes


Job Responsibilities :


+ Providing Epic Service to our teams and our guests.

+ Snow Removal as needed

+ Assist guests & employees in navigating conflict

+ Be a leader through service- Develop and create leaders.

+ Interviewing, hiring, scheduling, payroll processing of employees and applicants.

+ Work closely with local law enforcement and regulatory agencies.

+ Handle internal and external investigations as assigned.

+ Training, staff development and progressive discipline, including proper documentation thereof.

+ Ensure everyone on the team goes home safely every day.

+ Assisting ticket staff as requested for fraudulent pass use

+ Manages departmental budgets and purchasing.

+ Facilitates resort lost and found.

+ Create and implement new policies and procedures when necessary.

+ Ensure daily shift pass down reports are completed and proper follow up with individuals and departments takes place.

+ Assist with traffic control, parking operations, and enforcement.

+ Assist with policy enforcement within employee housing.

+ Ensure the proper use of company equipment and vehicles.

+ Ensure prompt and accurate reporting in regard to correcting safety issues.

+ Participate in Base Operations weekly meetings.

+ Be an active participant in the Kirkwood Community as well as company initiatives and functions

+ Help plan and drive employee events.

+ Operate and conduct business with the Company Values in mind

+ Maintain a neat and clean appearance and meet the Company appearance and uniform policy

+ Collect all pertinent data from tenants, including vehicle information, emergency contacts, work departments, work supervisors, etc

+ Other duties as assigned.


Job Requirements :


+ Minimum 5 years’ experience in Hospitality, Guest Services, Security or related field.

+ Professionalism and strong guest service skills, attention to detail and timeliness.

+ Minimum 5 years previous leadership experience.

+ Strong fiscal acumen and basic understanding of contracts & accounting.

+ Flexible schedule required during peak times throughout the year.

+ Ability to speak read, write and communicate clearly in English. Ability to read and comprehend complex correspondence.

+ Ability to lead change and lead through service.

+ Must be willing learn new things.

+ Must be well versed in behavioral interviewing, de-escalation tactics and restorative conversations.

+ Have a high degree of emotional intelligence.

+ Must have great time-management and be self-directed.

+ Must have excellent computer skills, including: Microsoft Office, Excel and Outlook.

+ Must have the ability to learn new software systems.

+ Must be able to lift and carry 50 pounds.

+ Must be able to stand for up to 6 hours at a time.

+ Ability to pass background check.

+ Clean and current drivers license.

+ Ability to work outside in varying and extreme weather conditions.

+ Ability to work flexible schedule including nights, weekends and holidays.

+ Embrace Kirkwood’s Commitment to Zero

+ Embrace Kirkwood’s Commitment to embracing diversity.


Preferred skills :


+ Associate or Bachelor's Degree from an accredited University.

+ Hold California Guard Card, or ability to obtain.

+ Proficient skier or snowboarder

+ Knowledge of ski resort operations.

+ Ability to speak and understand basic Spanish is highly preferred, although not required.


The expected pay range is $23.00/hr - $29.15/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.


We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.


_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._


_Requisition ID 513314_

_Reference Date: 01/29/2026_

_Job Code Function: Security_

About the Company

V

Vail Resorts

Vail Resorts, Inc. is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations. At Vail Resorts, our mission is simple – to create the Experience of a Lifetime for our employees, so they can, in turn, provide exceptional experiences for our guests.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Sports and Physical Recreation
WEBSITE
https://jobs.vailresortscareers.com/