$125,000–$165,000 Per Year
Billing, Biology, Coaching, Communication Skills, Corporate Compliance, Corporate Policies, Customer Escalations, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Documentation Standards, HVAC, Healthcare, Healthcare Providers, Home Automation, Identify Issues, Leadership, Maintenance - HVAC, Maintenance Services, Network Administration/Management, Network Integration, Operations, People Management, Performance Metrics, Preventative Maintenance, Problem Solving Skills, Process Improvement, Productivity Management, Service Delivery, Software Administration, Team Player
BAS Service Manager
Location: Woburn, MA
Company: BCM Controls Corporation, a Comfort Systems USA Company
Position Type: Full-Time
Compensation Range: $125,000 - $165,000 annually + Variable compensation based on department performance
About Us
BCM Controls is a leading building automation and energy services provider serving healthcare, education, commercial, life sciences, and mission-critical facilities. As part of Comfort Systems USA, we are committed to delivering high-quality service, long-term customer relationships, and a workplace where employees can grow their careers.
Our goal is simple: to make BCM Controls the best place you'll ever work.
About the Role
BCM Controls is seeking a BAS Service Manager to lead the daily operations of our Building Automation Service Department. This role oversees service delivery, team performance, customer satisfaction, and operational results across preventative maintenance, demand service, troubleshooting, repairs, and small project support.
Responsibilities
- Lead daily BAS service operations and coordinate field, engineering, and programming resources
- Support customer escalations, site reviews, and service performance discussions
- Manage department productivity, utilization, backlog, billing accuracy, and service KPIs
- Coach, develop, and support service technicians, engineers, and support staff
- Support complex BAS, HVAC controls, networking, and integration troubleshooting
- Improve service processes, documentation, standards, and customer experience
- Promote safety, accountability, teamwork, and company policy compliance
Qualifications
- 5+ years of BAS, HVAC controls, or related service operations experience
- Prior leadership or supervisory experience preferred
- Strong understanding of BAS platforms, HVAC systems, controls applications, and troubleshooting
- Experience with healthcare, commercial, education, life sciences, or mission-critical facilities preferred
- Strong communication, organization, customer service, and problem-solving skills
Work Environment
This position includes a combination of office and field-based responsibilities. Periodic customer meetings and site visits are required.
Benefits
BCM Controls offers a comprehensive benefits package for eligible employees, including medical, dental, vision, life insurance, disability coverage, 401(k), paid time off, paid holidays, and an Employee Assistance Program.
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BCM Controls Corporation