BartenderHeadPinz & FastTrax Entertainment Centers
Department: Food & BeverageLocation: All HeadPinz and FastTrax LocationsReports To: Food & Beverage Manager, Guest Services Supervisor, or General ManagerEmployment Type: HourlyFLSA Status: Non-Exempt
About Us
HeadPinz and FastTrax Entertainment Centers are premier, family-friendly entertainment destinations offering bowling, arcade attractions, food and beverage, and high-energy experiences for guests of all ages. Our success is built on a commitment to safety, service excellence, and operational accountability. Team members are expected to follow established policies, procedures, and safety standards while delivering an exceptional guest experience in a fast-paced entertainment environment.
About the Role
The Bartender is an hourly, non-exempt position within the Food & Beverage department at HeadPinz and FastTrax Entertainment Centers, supporting operations across all locations. This role reports to the Food & Beverage Manager, Guest Services Supervisor, or General Manager and is responsible for delivering safe, compliant, and professional beverage service in a fast-paced entertainment environment. Bartenders play a key role in responsible alcohol service, guest safety, and asset protection while maintaining a clean, organized, and controlled bar area.
Essential Duties & Responsibilities
Safety, Alcohol Compliance & Risk Prevention (Primary Responsibility)
- Strictly comply with all federal, state, and local alcohol service laws and company policies.
- Verify valid identification prior to alcohol service and refuse service when required.
- Monitor guest behavior and alcohol consumption to prevent over-service or unsafe situations.
- Identify, report, and immediately address unsafe conditions including spills, broken glass, overcrowding, or disorderly conduct.
- Maintain awareness of emergency procedures and assist with emergency response as trained.
Beverage Service & Guest Experience
- Prepare and serve alcoholic and non-alcoholic beverages according to company recipes and standards.
- Maintain control of the bar area to ensure safe and orderly guest flow.
- Communicate bar policies and service expectations clearly and professionally.
- Address guest concerns while prioritizing safety, compliance, and policy enforcement.
- Escalate alcohol-related or safety concerns to management immediately.
Operations, POS & Asset Protection
- Accurately operate POS systems in accordance with company cash-handling procedures.
- Ensure all beverage sales are properly entered, closed, and reconciled.
- Handle cash, credit cards, and vouchers responsibly to protect company assets.
- Maintain secure control of alcohol inventory and bar supplies.
- Protect company assets by preventing theft, misuse, or policy violations.
Cleanliness & Facility Safety Standards
- Maintain cleanliness of bar areas, equipment, floors, and high-touch surfaces.
- Remove trash, spills, and debris promptly to prevent slip and trip hazards.
- Ensure walkways and exits remain clear and unobstructed.
- Assist with general facility cleanliness as needed.
Teamwork, Training & Accountability
- Support other departments as needed to maintain overall facility safety and guest flow.
- Participate in required safety, operational, and alcohol compliance training.
- Follow all written SOPs, checklists, and safety protocols.
- Promote a culture of accountability, awareness, and proactive safety enforcement.
Qualifications & Experience
- High school diploma or equivalent preferred.
- Previous bartending, food & beverage, entertainment, or customer service experience preferred.
- Professional appearance with a positive, alert, and responsible demeanor.
- Ability to work effectively in a fast-paced environment.
- Must meet minimum age requirements as defined by company policy.
Physical & Environmental Requirements
- Ability to stand and walk for extended periods.
- Frequent bending, reaching, lifting, and repetitive motions.
- Ability to lift, push, or pull up to 25 pounds.
- Ability to work in a high-noise, high-energy entertainment environment.